Patient Care Coordinator - Granville Station Dental

Dentalcorp Health Services LTD.; Vancouver; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Dentalcorp Health Services LTD. in downtown Vancouver is seeking an experienced Dental Receptionist to welcome patients, coordinate front-desk operations, and manage appointments using Tracker. You will create a positive first impression and ensure smooth daily workflows.

This role offers a Monday–Wednesday and weekend schedule with competitive pay and a comprehensive rewards package. Applicants should have a minimum of 3 years in dental administration and a keen eye for detail in patient

Qualifications

• Minimum 3 years of dental administration experience is required.
• Proficiency with Tracker, our Practice Management Software is a strong asset.
• Strong administrative skills with excellent attention to detail.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Job description

About us: Located in the center of Vancouver, our practice has been serving the Downtown Vancouver community for 14 years. We have a dedicated team, passionate about continually upgrading the knowledge and skills which contribute to our patients' ongoing oral health. We're looking for an experienced, self-motivated Dental Receptionist to join our team.

Schedule: Monday - Wednesday 9:00 to 5:00 pm Friday - Saturday: 9:00 to 5:00 pm Sundays: 10:00 - 6:00 pm

What Sets Us Apart:

Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms

Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

Build Your Career with Us:

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

Culture & Flexibility:

Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is $25-$32/hour depending on skills, experience, and location.

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 3 year of Dental Administration experience is required
• Proficiency with Tracker, our Practice Management Software is a strong asset
• Strong administrative skills with excellent attention to detail

Application Information:

Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network‑driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.