Patient Care Coordinator - Granville Station Dental

Dentalcorp; Vancouver; Hybrid; CAD 34,000 - 44,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Job summary

Granville Station Dental in Vancouver is seeking a patient care coordinator to warmly welcome patients on arrival, assist with daily scheduling and manage front-desk duties using modern technology. This full-time, on-site role supports a dedicated team focused on quality patient care and practice growth.

The ideal candidate has at least 3 years of dental administration experience, is proficient with Tracker, and possesses strong organizational skills.

Qualifications

• Minimum 3 years of dental administration experience.
• Proficiency with Tracker (practice management software) is a strong asset.
• Excellent administrative skills with strong attention to detail.

Responsibilities

• Greet patients on arrival and create a welcoming first impression.
• Optimize the daily appointment schedule to maximize full utilization.
• Manage recall system and keep patient records accurate and up-to-date.
• Handle patient calls and inquiries: scheduling, confirmations, changes and cancellations.
• Process referrals, organize and file patient records and charts.
• Support billing: process payments, submit insurance claims, and answer fee inquiries.

Skills

Dental administration

Customer service

Scheduling

Attention to detail

Communication

Team collaboration

Tools

Tracker

Job description

## Patient Care Coordinator - Granville Station DentalApply: Vancouver, British Columbia: Full time: Posted Today: JR26974## About us:Located in the center of Vancouver, our practice has been serving the Downtown Vancouver community for 14 years. We have a dedicated team, passionate about continually upgrading the knowledge and skills which contribute to our patients' ongoing oral health.We're looking for an experienced, self-motivated Dental Receptionist to join our team.## Schedule:* Monday - Wednesday 9:00 to 5:00 pm* Friday - Saturday: 9:00 to 5:00 pm* Sundays: 10:00 - 6:00 pm ## **What Sets Us Apart:*** **Grow Without Limits:** We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms* **Brilliant Rewards:** Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program* **Build Your Career with Us:** Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth* **Culture & Flexibility:** Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth *The wage for this Dental Administrator position is $25-$32/hour depending on skills, experience, and location.***Your Role:*** Welcome and assist patients upon arrival, creating a warm and positive first impression* Optimize the daily appointment schedule to ensure full utilization with minimal gaps* Effectively manage the recall system and maintain accurate, up-to-date patient records* Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations* Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts* Proactively manage potential cancellations and address objections to encourage patients to keep their appointments* Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner **About You:*** Minimum 3 year of Dental Administration experience is required* Proficiency with Tracker, our Practice Management Software is a strong asset* Strong administrative skills with excellent attention to detail *Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.*