Patient Care Coordinator - Fort Rouge Dental Group

Dentalcorp Health Services LTD.; Winnipeg; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

RRSP matching

Competitive compensation

EFAP

Career development

Work-life balance

Modern technology access

Job summary

Fort Rouge Dental Group in Winnipeg is seeking an experienced Administrative Assistant to join our team. You will manage front desk tasks, scheduling, and patient communications using our dental software, ensuring a smooth and welcoming visit from arrival to departure.

A positive, patient-centered approach is essential. We offer competitive compensation, RRSP matching, EFAP, career development opportunities, and a supportive, tech-enabled environment that invests in your growth and work-life

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background considered an asset.
• Experience with Dental software.
• Candidates must be legally eligible to work in Canada.

Responsibilities

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient databasel
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

Skills

Administrative experience

Customer service

Communication skills

Tools

Dental software

Job description

Get To Know Us: At Fort Rouge Dental Group in Winnipeg, we've been serving our community for over 65 years, offering a collaborative and fulfilling work environment where every team member is valued. Our clinic features advanced technologies like the Periolase laser, 3D scanning, Cerec, and LANAP/LAPIP laser treatments for cutting-edge patient care. With a 4.9-star rating on Google, we pride ourselves on exceptional service and continuous learning. Join us in delivering top-notch dental care!

Schedule:

• Monday: 9:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Thursday: 9:00 AM - 5:00 PM
• Friday: 9:00 AM - 5:00 PM

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members - helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient databasel
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software
• Candidates must be legally eligible to work in Canada.

We thank all applicants, but only suitable applicants will be contacted.

Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.