Patient Care Coordinator - Fort Rouge Dental Group

hellodent; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP matching

Competitive pay

Total rewards program

EFAP

Career development

Networking events

Work-life balance

Modern technology

Job summary

Fort Rouge Dental Group in Winnipeg is seeking an Administrator to support front-office operations and patient scheduling. The role emphasizes welcoming patients, coordinating appointments, and handling inquiries with a patient-first approach.

The position requires at least 1 year of administrative experience and familiarity with dental software. A clinical background is an asset, and candidates must be legally eligible to work in Canada.

Qualifications

• Minimum 1 year of Administrator experience.
• Clinical background is an asset.
• Experience with dental software.

Responsibilities

• Create a positive first impression for patients from arrival to departure.
• Optimize daily appointment scheduling with minimal gaps.
• Handle patient calls and inquiries with a friendly tone.
• Manage cancellations and reschedule to maintain booked days.
• Process payments, file insurance claims, and respond to fee inquiries.
• Maintain recall system and patient database accuracy.
• Manage and file patient records and charting with care.

Skills

Administrative experience

Dental software

Empathy and communication

Tools

Dental software

Job description

Get To Know Us:

At Fort Rouge Dental Group in Winnipeg, we've been serving our community for over 65 years, offering a collaborative and fulfilling work environment where every team member is valued. Our clinic features advanced technologies like the Periolase laser, 3D scanning, Cerec, and LANAP/LAPIP laser treatments for cutting-edge patient care. With a 4.9-star rating on Google, we pride ourselves on exceptional service and continuous learning. Join us in delivering top-notch dental care!

Schedule:

• Monday: 9:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Thursday: 9:00 AM - 5:00 PM
• Friday: 9:00 AM - 5:00 PM

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.