Patient Care Coordinator - Royal York Dental

Dentalcorp Health Services LTD.; Toronto; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Royal York Dental in Etobicoke, Ontario, is seeking a Patient Care Coordinator to welcome patients, optimize scheduling, and manage recalls and records. You will handle calls, referrals, and billing, ensuring smooth operations and positive patient experiences.

Minimum 1 year in dental administration and experience with dental software are required; clinical background is a plus. This is a full-time, 1-year contract with potential extension within the network.

Qualifications

• Minimum 1 year of dental administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Dental administration

Dental software

Tools

Dental software

Job description

Get to Know Us

Royal York Dental in Etobicoke, Ontario, is dedicated to providing quality dental care in a welcoming and patient-focused environment. Our team is committed to helping patients of all ages maintain healthy smiles through personalized treatment and comprehensive dental services. We strive to create a comfortable experience for every patient while building lasting relationships based on trust, compassion, and exceptional care. Our goal is to help every patient feel confident in their smile and supported throughout their dental journey.

Schedule:Full-Time 1 Year Contract**Extension into the network after 1 year

What Sets Us Apart

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands‑on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total‑rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• The wage for this Patient Care Coordinator position is $25-$30/hour depending on skills, experience, and location.

Build Your Career with Us

Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth.

Culture & Flexibility

Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth.

Your Role

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information

Candidates must be legally authorized to work in Canada.

We are committed to building a workforce that reflects the diversity of the communities and patients we serve.

While we thank all applicants for their interest, only those selected for further consideration will be contacted.

Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case‑by‑case basis.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.