Patient Care Coordinator - Flexible Hours & Growth

Dentalcorp Health Services LTD.; Canada; On-site; CAD 34,440 - 41,328; Full time

Benefits offered by this job

RRSP matching

Gym discounts

Insurance savings

Employee Assistance Program

Flexible work environment

CE opportunities

Job summary

Major Mackenzie Dental is seeking a friendly Dental Administrator to welcome patients, schedule appointments, manage recalls, and handle billing and insurance claims. The role emphasizes accurate records, clear communication, and a positive patient experience in a modern clinic.

Minimum 1 year of dental administration experience and experience with dental software are required; clinical background is an asset.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Dental administration experience

Dental software experience

Tools

Dental software programs

Job description

Major Mackenzie Dental is seeking a friendly Dental Administrator to welcome patients, schedule appointments, manage recalls, and handle billing and insurance claims. The role emphasizes accurate records, clear communication, and a positive patient experience in a modern clinic.

Minimum 1 year of dental administration experience and experience with dental software are required; clinical background is an asset.