Administrative Assistant - Ainslie Street Dental

dentalcorp; Cambridge; On-site; CAD 23,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

RRSP matching

Total rewards package

Gym discounts

Insurance savings

Employee and Family Assistance Program

Job summary

Ainslie Street Dental in Cambridge, Ontario is seeking an Administrative Assistant to support daily operations, patient communication, scheduling, reception and records. The role focuses on professional, organized service and teamwork.

You'll manage appointments, recall system, billing, insurance claims, and patient inquiries while maintaining accurate records. The team emphasizes comfort, efficiency, and a positive patient experience in a modern setting.

Qualifications

• Minimum 1 year of dental administration experience.
• Experience with dental software programs.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Skills

Dental administration

Patient communication

Scheduling

Tools

Dental software

Job description

Get to know us:** **

At Ainslie Street Dental, we provide patient-centered care in a modern, collaborative environment focused on comfort, efficiency, and clinical excellence. Our team values clear communication, organization, and a positive patient experience.

As an Administrative Assistant, you’ll support the day-to-day operations of the practice through patient communication, scheduling, reception, and administrative tasks. We value professionalism, organization, adaptability, and teamwork in a supportive and respectful workplace.

Schedule:

Monday to Wednesday: 4:00 PM - 8:00 PM

Friday (Weeks 2 and 4): 10:00 AM - 4:00 PM

Saturday (Week 2): 9:00 AM - 1:00 PM

What Sets Us Apart:

• Grow Without Limits: We’llmatch your ambition,curiosityand drive to be your best with award-winning education, hands-on experience, realrecognitionand proven pathways that grow yourexpertiseon your terms

• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program

• Build Your Career with Us: Be part of a team that sharesexpertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth

• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

The wage for this Dental Administrator position is$17-$27/hour depending on skills, experience, and location.

Please note that this is a replacement job opening.

Your Role:

• Welcome andassistpatients upon arrival, creating a warm and positive first impression

• Optimize the daily appointment schedule to ensure fullutilization with minimal gaps

• Effectively manage the recall system and maintain accurate, up-to-date patient records

• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations

• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts

• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments

• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required

• Experience with dental software programs is required

• Clinical background is considered an asset

Application Information:Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.