Patient Access Representative - Internal Medicine

Olathe Health System, Inc.; Pavilion; Vor Ort; CAD 51.000 - 69.000; Vollzeit

Zusammenfassung

Olathe Health System, Inc. seeks an experienced Patient Access Representative for the Olathe Medical Pavilion B location. The role is the first point of contact for patients and visitors in outpatient registration, handling demographic and insurance information to ensure proper reimbursement.

Customer service, accuracy, and professional communication are essential. Responsibilities include scheduling, verifying information, collecting co-pays, using the EMR, and coordinating with the care team

Qualifikationen

• High School Diploma or GED required.
• Previous related experience in a healthcare or customer-facing role preferred.

Aufgaben

• Greet patients and visitors in outpatient registration areas.
• Verify patient information; obtain insurance and demographic details.
• Schedule, coordinate, and adjust patient appointments; manage no-shows.
• Answer phones; route calls and relay information to staff.
• Collect co-pays and balance daily payments.
• Enter patient information into the EMR and support access tasks.
• Maintain a clean, organized front desk and waiting area.
• Collaborate with the Patient Centered Medical Home team.

Kenntnisse

Customer service

Verbal communication

Attention to detail

Ausbildung

High School Diploma or GED

Related experience

Tools

EMR system

Jobbeschreibung

Position Title

Patient Access Representative - Internal Medicine

Olathe Medical Pavilion B

Position Summary / Career Interest

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities And Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate or GED.
• Previous Related Experience.

Preferred Education And Experience

• Previous Healthcare Experience.

Time Type

Full time

Job Requisition ID

R-56060

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.