Patient Access & Enrollment Specialist (Hub)

McKesson; Montreal (administrative region); On-site; CAD 45,000 - 65,000; Full time

Job summary

McKesson is seeking a Hub Patient Services Specialist to join our Patient Support Program team in Canada. The role focuses on administrative tasks, benefits verification, and patient coordination to help patients access treatments.

You will support enrollment, respond to inquiries, and ensure accurate data entry across multiple systems while maintaining privacy and compliance standards. Strong communication and healthcare admin experience are preferred.

Qualifications

• Post-secondary education (college diploma) or an equivalent combination of education and experience.
• 1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or a call centre environment.
• Experience performing data entry and administrative tasks with a high degree of accuracy.
• Strong attention to detail and ability to follow structured processes and procedures.
• Proficiency with Microsoft Office applications and computer-based systems.
• Strong verbal and written communication skills.

Responsibilities

• Support patient enrollment and onboarding activities within Patient Support Programs.
• Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders.
• Provide administrative support related to benefits verification, reimbursement processing, and patient assistance programs.
• Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams.
• Process and maintain documentation, including enrollment forms, reimbursement paperwork, and patient records.
• Perform accurate data entry and ensure information is updated across multiple systems.
• Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment.
• Identify and elevate complex or non-routine issues according to established procedures.
• Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements.
• Meet service level expectations while delivering a high-quality customer experience.

Skills

Customer service

Healthcare admin

Data entry

Attention to detail

MS Office

Communication

Education

College diploma

Tools

CRM systems

Job description

McKesson is seeking a Hub Patient Services Specialist to join our Patient Support Program team in Canada. The role focuses on administrative tasks, benefits verification, and patient coordination to help patients access treatments.

You will support enrollment, respond to inquiries, and ensure accurate data entry across multiple systems while maintaining privacy and compliance standards. Strong communication and healthcare admin experience are preferred.