Patient Access & Enrollment Hub Specialist

McKesson; Mississauga; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus potential

Job summary

McKesson is seeking a Hub Patient Services Specialist to join our Patient Support Program team. The role focuses on administrative, reimbursement, and customer support services to help patients access treatment within established guidelines.

You will assist with patient enrollment, benefits verification, reimbursement coordination, and communications with patients, providers, pharmacies, insurers, and internal stakeholders.

Qualifications

• Post-secondary education (college diploma) or an equivalent combination of education and experience.
• 1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or a call centre environment.
• Experience performing data entry and administrative tasks with a high degree of accuracy.
• Strong attention to detail and ability to follow structured processes and procedures.
• Proficiency with Microsoft Office applications and computer-based systems.
• Strong verbal and written communication skills.

Responsibilities

• Support patient enrollment and onboarding activities within Patient Support Programs.
• Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders.
• Provide administrative support related to benefits verification, reimbursement processing, and patient assistance programs.
• Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams.
• Process and maintain documentation, including enrollment forms, reimbursement paperwork, and patient records.
• Perform accurate data entry and ensure information is updated across multiple systems.
• Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment.
• Identify and elevate complex or non-routine issues according to established procedures.
• Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements.
• Meet service level expectations while delivering a high-quality customer experience.

Skills

Data entry accuracy

Microsoft Office

Communication skills

Customer service

Bilingual English/French

Education

College diploma or equivalent

Tools

CRM systems

Case management systems

Job description

McKesson is seeking a Hub Patient Services Specialist to join our Patient Support Program team. The role focuses on administrative, reimbursement, and customer support services to help patients access treatment within established guidelines.

You will assist with patient enrollment, benefits verification, reimbursement coordination, and communications with patients, providers, pharmacies, insurers, and internal stakeholders.