Patient Service Associate (12-Month Contract)

Mckesson Corporation; Mississauga; Hybrid; CAD 38,000 - 51,000; Full time

Job summary

McKesson is hiring a Patient Services Associate to support patient programs across Canada. This entry-level role focuses on data accuracy, patient enrollment, and communications with patients and healthcare providers.

You will manage patient information, respond to inquiries, and support program operations to ensure timely, compliant, and high-quality service delivery.

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in customer service, administration, or data entry.
• Strong data entry and computer skills (e.g., MS Office, CRM systems).
• High attention to detail and accuracy.
• Effective communication skills (written and verbal).
• Ability to follow processes, procedures, and compliance guidelines.

Responsibilities

• Enter and maintain accurate patient and program data in internal systems.
• Support patient enrollment, onboarding, and case updates.
• Manage inbound and outbound communications (phone, email, fax).
• Verify patient and healthcare provider information for completeness and accuracy.
• Respond to routine inquiries from patients, providers, and stakeholders.
• Track and document program activities, including required safety and compliance records.
• Prioritize tasks and meet service-level timelines in a high-volume environment.
• Follow SOPs, privacy, and compliance requirements.
• Assist with reporting, data validation, and administrative tasks.
• Collaborate with internal teams to ensure seamless patient support delivery.

Tools

MS Office

CRM systems

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role:

We are hiring a Patient Services Associate to support patient support programs across Canada. This is an entry-level administrative and customer support role focused on data accuracy, patient enrollment, and communication with patients and healthcare providers.

In this position, you will manage patient information, respond to inquiries, and support program operations to ensure timely, compliant, and high-quality service delivery.

What You'll Do:

• Enter and maintain accurate patient and program data in internal systems.
• Support patient enrollment, onboarding, and case updates.
• Manage inbound and outbound communications (phone, email, fax).
• Verify patient and healthcare provider information for completeness and accuracy.
• Respond to routine inquiries from patients, providers, and stakeholders.
• Track and document program activities, including required safety and compliance records.
• Prioritize tasks and meet service-level timelines in a high-volume environment.
• Follow standard operating procedures (SOPs), privacy, and compliance requirements.
• Assist with reporting, data validation, and administrative tasks.
• Collaborate with internal teams to ensure seamless patient support delivery.

Basic Requirements:

• High school diploma or equivalent.
• 0-1 year of experience in customer service, administration, or data entry.
• Strong data entry and computer skills (e.g., MS Office, CRM systems).
• High attention to detail and accuracy.
• Effective communication skills (written and verbal).
• Ability to follow processes, procedures, and compliance guidelines.

Preferred Skills / Experience:

• Bilingualism (French/English) is an asset.
• Experience in a call centre, healthcare, or patient support program (PSP).
• Familiarity with medical terminology or healthcare environment.
• Exposure to insurance, reimbursement, or patient assistance programs.
• Strong organizational and multitasking skills.
• Problem-solving and critical-thinking abilities.

Work Environment / Requirements:

• Desk-based position requiring extended computer and phone use.
• Fast-paced, high-volume environment with defined processes and deadlines.
• Program hours are 8am to 8pm EST.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$38,000 - $50,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!