Passenger service - STOC Agent

Swissport International; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

Swissport International seeks an OPS agent to coordinate and manage Ottawa operations in a fast-paced aviation environment. You will prepare flight docs, balance weights, brief crews, and dispatch traffic messages while maintaining secure records.

We value English fluency, teamwork, calmness under pressure, and strong communication. Independence and the ability to multitask are essential in this role, with adherence to procedural standards.

Qualifications

• Able to read, write, and speak English fluently.
• Work independently and as a team.
• A working knowledge of operations and billing.
• Eligible to work in Canada with an open, valid work permit.
• Remain calm under pressure and relay information clearly.

Responsibilities

• Prepare flight documents for the pilot.
• Balance weight and balance calculations for flights.
• Brief crews and manage communications with third parties.
• Dispatch and manage traffic messages and file flight information.
• Enter all services and flight details in the system and maintain secure records.

Skills

Teamwork

Communication

Calm under pressure

Multitasking

Independent worker

Customer service

Tools

Radio equipment

Computer literacy

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

An OPS agent is responsible for efficiently coordinating, planning, controlling, and managing the Ottawa operations. The following tasks are required, but not limited to:

Normal Duties

• Preparation of the flight document for the pilot.
• Manual and automated weight and balance of flights.
• Crew Briefing.
• Manage communications with third parties and transmit information to the relevant departments and airport authorities.
• Dispatch and manage traffic messages.
• Follow up on all flights.
• VHF communications.
• Answer OPS calls.
• Enter all services and all flight information in the
• Any other duties related to the job qualification.
• Must hold a valid radio licence
• File and secure flight ops paperwork, including shredding after 90 days. No files should be left unsecured.

QUALIFICATIONS FOR OPS AGENTS

• Able to read, write, and speak English fluently;
• Work independently and as a team;
• A working knowledge of operations and billing;
• Eligible to work in Canada with an open, valid work permit.
• Act as a resourceful person who can remain calm under pressure, obtain clear information, and relay it precisely.
• Good communication skillsand a working knowledge of computer, radio, telephone, telex, and fax equipment;
• Capacity to evaluate and analyze operational needs;
• Ability to write clear and concise shift reports;
• Able to multitask and prioritize;
• Ability to relate to Customers, Management, other employees, and other Agencies;

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!