Passenger Services Agent ($18.30/h) YVR

Swissport International AG; Richmond; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Group benefits

Free parking

Uniform

Job summary

Swissport International AG in Canada is hiring a Passenger Services Agent to deliver essential customer service at the airport, including reservations, ticketing, baggage handling, and check-in. You will assist passengers, coordinate with airport teams, manage special needs, and ensure compliance with security procedures while providing a friendly, multilingual experience where possible.

This role offers flexibility to work long shifts, days, evenings, or weekends, with paid training and entry

Qualifications

• Excellent written and verbal English communication.
• Willingness to work flexible hours (days, evenings, nights, weekends).
• Minimum 1 year of experience in a fast-paced environment.
• Eligible to work in Canada with open work permit.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule affected passengers.
• Manage baggage processing and fee calculation.
• Assist passengers with check-in and special needs.
• Direct passengers through Customs and security requirements.
• Operate jetways and reservation/ticketing software.
• Produce required work documentation.
• Perform other duties as assigned.

Skills

English communication

Multilingual ability

Attention to detail

Independent work

Flexibility with shifts

Education

High School diploma or GED

Tools

Ticketing software

Typing

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers in need of wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment, including the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• Excellent communication skills (written/verbal) in English
• Ability to communicate in other languages (Mandarin, Cantonese, Farsi, Arabic, French) is a plus
• High School diploma or GED equivalent
• Have the flexibility to work unrestricted hours on a part‑time basis (between 20-32 hrs/week)
• Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
• Minimum 1 year of relevant work experience in a fast‑paced environment
• Attentive to detail and committed to continuous improvement
• Self‑motivated and able to work independently
• Ability to follow processes and procedures and apply a flexible approach when required
• Must be able to type and learn airline‑specific computer reservation/ ticketing software
• Must be at least 18 years old
• Eligible to work in Canada with an open, valid work permit.
• Driver's License Class 7N or higher
• Must be willing to work in inclement weather

What we offer

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free parking
• Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

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