Passenger Services Agent ($18.30/h) YVR

Swissport; Richmond; On-site; CAD 28,000 - 42,000; Part time

Benefits offered by this job

Competitive pay

Paid training

Group benefits (Insurance, RRSPs)

Free parking

Uniform

Job summary

Swissport Canada is seeking a Passenger Services Agent to deliver essential passenger services at our Vancouver area operations. You will handle reservations, check-in, boarding passes, baggage processing, and assist passengers with special needs while ensuring safety and compliance.

The role requires strong English communication, willingness to work 20–32 hours per week across days, evenings, and weekends, and at least one year in a fast-paced environment.

Qualifications

• Excellent communication in English; additional languages are a plus.
• High School diploma or GED; eligible to work in Canada.
• Minimum 1 year of experience in a fast-paced environment.
• Able to follow processes and work independently.
• Willing to work part-time 20–32 hrs/week and flexible shifts.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule affected passengers.
• Manage baggage processing and fee calculation when applicable.
• Assist passengers including those with special needs.
• Direct passengers through check-in, immigration, and security.
• Operate airline reservation/ticketing software.

Skills

English communication

Multilingual support

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Job Summary

Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers in need of wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority, and carrier security requirements and Swissport SOPs and policies
• Operate equipment, including the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• Excellent communication skills (written/verbal) in English
• Ability to communicate in other languages (Mandarin, Cantonese, Farsi, Arabic, French) is a plus
• High School diploma or GED equivalent
• Have the flexibility to work unrestricted hours on a part-time basis (between 20-32 hrs/week)
• Be flexible to work different shifts (days, evenings, nights, weekends, holidays)
• Minimum 1 year of relevant work experience in a fast-paced environment
• Attentive to detail and committed to continuous improvement
• Self-motivated and able to work independently
• Ability to follow processes and procedures and apply a flexible approach when required
• Must be able to type and learn airline-specific computer reservation/ ticketing software
• Must be at least 18 years old
• Eligible to work in Canada with an open, valid work permit.
• Driver's License Class 7N or higher
• Must be willing to work in inclement weather

What We Offer

• Competitive pay
• Paid training
• Group benefits (Insurance, RRSPs, etc.)
• Free parking
• Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.