Parts Technician

Chinook-Equipment; Pincher Creek; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health & dental benefits

Employee Assistance Program

Life Insurance

Travel reward program

Job summary

Chinook Equipment in Pincher Creek, Alberta, is seeking a Parts Technician to join our busy parts department. You will assist customers, take orders, and provide quotes while supporting service operations.

This role offers growth within a family-owned dealership with a strong community presence across Alberta, including our NAPA Auto Parts franchise.

Qualifications

• Parts counter experience in heavy equipment, automotive or private/third party parts retailer.
• Committed team player with the ability to work independently and as a team.
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees over the phone and in-person.
• Strong attention to detail with automotive/equipment systems aptitude and a demonstrated computer efficiency.
• The ability to perform physical work which includes repetitive lifting of up to 50lbs.
• Valid Drivers License
• Ability to provide a clear criminal record check.

Responsibilities

• Assist all customers in sourcing and ordering parts in a friendly, professional and efficient manner
• Take orders for parts by telephone, email, retail counter and for our internal technicians
• Provide accurate parts and freight quotes to customers
• Inform customers of companion part requirements and specials
• Maintain effective communication within the department and with other departments/individuals in the branch (keeping them informed of the status of back-ordered or special-order parts to ensure a timely turnaround of parts needed for internal jobs, etc.)
• Accurately process all customer transactions such as returns, orders, quotes
• Assist the Service Manager in writing work orders for equipment repair
• Assist in parts driving/pick up and yearly inventory counts

Skills

Parts counter experience

Customer service

Communication skills

Attention to detail

Valid Driver's License

Criminal record check

Job description

Parts Technician

Chinook Equipment Pincher Creek, Alberta, Canada

About this position

Are you an experienced parts professional, looking to take your knowledge and experience beyond the counter?

Chinook Equipment in Pincher Creek is looking for a Parts Technician to join our expanding team. This is an exciting role as it offers the best of both worlds: serving customers in our busy parts department while gaining experience in learning the service operations of the business through assisting our Service Manager with writing work orders for equipment repairs.

Chinook Equipment in Pincher Creek not only serves our customers in repairing and servicing heavy equipment and agriculture machines, but also proud to have our portfolio include the NAPA Auto Parts Franchise!

Why Work at Chinook Equipment:

• Deep community roots, a family-oriented and friendly workplace which values employees
• Competitive compensation plan with industry-leading health & dental benefits, Employee/Family Assistance Program, and Life Insurance so you and your family are covered
• Travel reward program where you can travel on us beginning at 5 years of employment
• Opportunity for growth and advancement within the organization via training and continuous improvement
• Supportive and caring leadership and team environment

What You’ll do as a Parts Technician:

• Assist all customers in sourcing and ordering parts in a friendly, professional and efficient manner
• Take orders for parts by telephone, email, retail counter and for our internal technicians
• Provide accurate parts and freight quotes to customers
• Inform customers of companion part requirements and specials
• Maintain effective communication within the department and with other departments/individuals in the branch (keeping them informed of the status of back-ordered or special-order parts to ensure a timely turnaround of parts needed for internal jobs, etc.)
• Accurately process all customer transactions such as returns, orders, quotes
• Assist the Service Manager in writing work orders for equipment repair
• Assist in parts driving/pick up and yearly inventory counts

Skills and Experience:

• Parts counter experience in heavy equipment, automotive or working with a private/third party parts retailer
• Committed team player with the ability to work independently and as a team
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees over the phone and in-person.
• Strong attention to detail with automotive/equipment systems aptitude and a demonstrated computer efficiency
• The ability to perform physical work which includes repetitive lifting of up to 50lbs
• Valid Drivers License
• Ability to provide a clear criminal record check

Our story:

Chinook Equipment is a growing equipment dealership group committed to teamwork and making a positive impact in our communities. With locations across Alberta in Lethbridge, Pincher Creek, Strathmore and Nisku, we are Bobcat dealer and we pride ourselves on being the Number 1 Hyundai Construction Equipment dealership group in Canada, with product offerings in the Agricultural markets in Southern Alberta. As a family-owned business, we strive to ensure our values of Teamwork, Family, Integrity and Community are engrained in our workplace and all that we do.