Parts Technician

Western Tractor; Taber; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Training

Paid time off

Sponsorship for Apprenticeship

Health benefits

RRSP match

Boot & tool allowance

Advancement opportunities

Job summary

Western Tractor in Taber, Alberta is seeking a passionate Parts Technician who thrives in a fast-paced environment. You will assist customers at the parts counter, read diagnostics, interpret diagrams, and locate the exact parts to get machines back up and running.

You will use computerized inventory systems, handle special orders, support merchandising and promotions, and help create a welcoming, helpful atmosphere.

Qualifications

• Experience using online inventory systems and standard desktop applications.
• Strong understanding of sales processes and customer service.

Responsibilities

• Assist customers at the parts counter by understanding needs and locating correct parts.
• Read and interpret parts diagnostics, diagrams, and drawings for accurate orders.
• Navigate computerized inventory systems and parts libraries.
• Follow up on special orders and inform customers when parts arrive.
• Support merchandising and promote dealership specials to boost sales.
• Create a welcoming atmosphere and ensure customer satisfaction.

Skills

Online inventory systems

Microsoft Office

Sales processes

Education

Journeyperson Parts Technician designation or equivalent experience

Job description

At Western Tractor, we're committed to delivering the right part at the right time, every time. We're looking for a passionate and detail-oriented Parts Technician to be part of our growing team. If you thrive in a fast-paced environment, love working with your hands, and enjoy helping customers find exactly what they need, we want to meet you!

Customer Service Excellence

Assist customers at the parts counter by understanding their needs and efficiently locating the correct parts to get them back up and running.

Master Diagnostics

Read and interpret parts diagnostics, diagrams, and technical drawings to ensure precision in every order.

Utilize Technology

Navigate computerized inventory systems and parts libraries to track down the perfect part.

Handle Special Orders

Follow up on special orders and keep customers informed as soon as their parts arrive.

Merchandising Support

Help create and maintain eye-catching merchandising displays that showcase our parts and promotions.

Promote Our Specials

Actively promote dealership specials and merchandising campaigns, boosting sales and customer satisfaction.

Customer Satisfaction

Ensure every customer feels valued and appreciated, creating a welcoming atmosphere at all times.

Requirements

• Education: Journeyperson Parts Technician designation or equivalent experience.
• Experience: A minimum of 2 years' experience within a Parts department. Previous John Deere agricultural equipment and product experience is an asset.
• Technical Skills: Experience using online inventory systems and standard desktop applications including Microsoft Office and other browser-based programs, along with a demonstrated understanding of sales processes.
• People-Focused: Strong interpersonal skills with experience connecting with customers while maintaining a professional image and establishing rapport.
• Soft Skills: Strong time management skills, ability to be adaptable, problem-solving skills, and attention to detail.
• Physical Capability: Ability to lift, carry, push, and pull up to 50 lbs with long periods of standing and walking.
• Valid Driver's License: You'll need this for parts deliveries.

Benefits

• Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
• Sponsorship: Take advantage of our sponsorship opportunities to help you hone your skills and accumulate on-the-job hours and experience toward your Apprenticeship.
• Benefits: We provide a comprehensive health benefits package to keep you and your family healthy along with an employer-matched Registered Retirement Savings Plan.
• Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
• Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!