Parts Technician

Cummins Europe; Kamloops; Hybrid; CAD 56,000 - 84,000; Full time

Benefits offered by this job

Company Pension Plan

Medical/Dental/Life Insurance

Health Savings Account

Relocation Package

Job summary

Cummins Inc. in Kamloops is seeking a Parts Representative to support the Distribution team. You will assist customers and technicians in identifying and securing required parts, manage counter duties, and process transactions. You will source parts efficiently and maintain inventory records.

The role involves collaboration with technicians and cross-functional teams, with emphasis on accuracy, efficiency, and compliance with safety policies. Some travel may be required.

Qualifications

• Customer service and communication skills required.
• Experience in Heavy Duty/Mining/Industrial parts preferred (3–5 years).
• Knowledge of parts ordering and order life cycle systems.

Responsibilities

• Assist customers, technicians and internal staff in identifying and securing parts.
• Handle parts counter duties: calls, walk-ins, paperwork and payments.
• Source and procure parts efficiently using catalogs and systems.
• Support technicians with complex parts requests.
• Maintain accurate records of parts transactions and inventory.

Skills

Customer service

Communication

Inventory control

Parts ordering

Team collaboration

Accountability

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Summary:

Under some supervision, enter data into a database or other computerized system to maintain up-to-date stock/inventory and training records; retrieve stored information to respond to enquiries (for example on inventory levels or delivery schedules.) Perform other routine administrative activities according to the organization's established procedures. These activities may include responding to customer escalations, order allocation, part profile & inventory records; preparing reports, training operators, customs compliance processes, domestic and international transportation related procedures and completing forms (receipt, transfer, delivery, dispatch, etc.)

We are looking for a talented Parts Representative to join our Distribution business in Kamloops .

Will make an impact in the following ways:

• Assist Distribution Business customers, technicians, and internal personnel in identifying and securing required parts and supplies
• Perform customer parts counter duties including receiving calls, greeting walk-in customers, completing paperwork, and processing cash, check, and credit card transactions
• Utilize systems, catalogs, and other resources to identify, source, and procure parts in a cost- and time-efficient manner
• Support technicians and other parts personnel with complex parts requests or alternative solutions
• Maintain accurate records and documentation related to parts transactions, inventory, and core processing
• Maintain a clean, organized customer parts area and warehouse
• Identify opportunities to upsell supporting products and services when appropriate
• Comply with Cummins Health, Safety & Environmental policies and use required personal protective equipment
• Perform additional parts-related duties including inventory management, shipping and receiving, and warehouse activities as assigned

In order to be successful in this role you will need the following:

• Strong customer service and communication skills with the ability to support internal and external customers
• Minimum 3-5 years of Heavy Duty/Mining/ Industrial parts experience given preference
• Working knowledge of parts order processing and order life cycle systems
• Ability to manage inventory using warehouse inventory control methodologies
• Proficiency with Microsoft applications and computer systems, including report generation
• Ability to collaborate effectively with technicians and cross-functional teams
• Action-oriented mindset with a focus on accountability, efficiency, and continuous improvement
• High school diploma or equivalent experience
• Some relevant work experience or intermediate knowledge gained through education, training, or on-the-job experience
• Ability to comply with export controls or sanctions regulations, if applicable

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified people without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

Minimum 3-5 years Heavy Duty/Mining/ Industrial parts experience given preference

Renumeration to follow Teamsters CBA

Shift as per hiring managers discretion

Some travel required

Job: Logistics

Organization: Cummins Inc.

Role Category: On-site with Flexibility

Job Type: Shop

Min Salary: C$56000

Max Salary: C$84000

Relocation Package: Yes