Parts Specialist

Nors Group; Terrace; On-site; CAD 54,000 - 76,000; Full time

Benefits offered by this job

Health and Dental Benefits

RRSP Plan

Supportive team environment

Job summary

Nors Group in Terrace, BC is seeking a Parts Specialist to join our Parts team. You will manage parts orders, assist customers and technicians, and ensure timely delivery and accuracy of parts.

We offer competitive hourly pay, health and dental benefits, and an RRSP plan, with a supportive team and mentorship from leadership to help you grow.

Qualifications

• Successful completion of ITA parts apprentice program or 5+ years of direct experience.
• Proficient knowledge of equipment systems and repairs.
• Good computer and systems knowledge.
• Strong technical background and capable of communicating with technicians and customers regarding parts and service.

Responsibilities

• Prepare quotes, requisitions and process parts orders for both external customers and internal service department promptly and accurately, with timely follow up.
• Delivery and pick up of parts to and from service technicians expediently and efficiently.
• Process parts returned from work orders and customers in a timely manner.
• Telephone selling, inbound and outbound as required.
• Report customer satisfaction, trends and other useful information to Parts supervisor.
• Operate within company policies, and promote positive image of company and its product lines, while working safely.
• Build rapport and maintain positive working relationships both internally and externally.
• Streamline processes and make recommendation for new processes.
• Collaborate with freight and courier services to ensure efficient delivery of parts.
• Perform inventory management tasks, including counts, as required.

Skills

Parts knowledge

Customer communication

Inventory management

Education

ITA Parts apprentice program or 5+ years experience

Job description

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With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

We are looking for a Parts Specialist to join our Parts team in Terrace, BC.

What will you find here?

• $47.26 per hour
• Health and Dental Benefits
• Company-sponsored RRSP Plan
• A supportive team environment where your growth matters
• Close mentorship and coaching from our leadership
• The satisfaction of making a real impact every day

What's the challenge?

As the Parts Specialist, you play an integral role in selling parts which includes determining parts requirements with customers and technicians, expediting and providing order processing services.

• Prepare quotes, requisitions and process parts orders for both external customers and internal service department promptly and accurately, with timely follow up.
• Delivery and pick up of parts to and from service technicians expediently and efficiently.
• Process parts returned from work orders and customers in a timely manner.
• Telephone selling, inbound and outbound as required.
• Report customer satisfaction, trends and other useful information to Parts supervisor
• Operate within company policies, and promote positive image of company and its product lines, while working safely.
• Build rapport and maintain positive working relationships both internally and externally.
• Streamline processes and make recommendation for new processes
• Collaborate with freight and courier services to ensure efficient delivery of parts.
• Perform inventory management tasks, including counts, as required.

What do we expect from you?

Experience Required:

• Successful completion of ITA parts apprentice program or 5+ years of direct experience.
• Proficient knowledge of equipment systems and repairs
• Good computer and systems knowledge
• Strong technical background and capable of communicating with technicians and customers regarding parts and service

Education Required:

• Successful completion of ITA Parts & Warehousing Red Seal Certification or equivalent work experience

Do you want to embrace a new challenge within Nors and be part of a growing team?We’re waiting for you!

At Nors, we believe in our people as the driving force behind our success. We value respect, continuous learning and our values, promoting a positive, fair and inclusive working environment.

All opportunities are open on the basis of equality, respecting the different abilities, backgrounds, identities and cultures that make us who we are.