Parts Specialist

Nors Group; Northwestern Ontario; On-site; CAD 55,000 - 65,000; Full time

Job summary

Nors Group in Thunder Bay is seeking a Parts Specialist to join our Parts team. You will assist Technicians with parts ordering, entry, procurement, and customer service for warranty and returns inquiries.

The role emphasizes inventory accuracy, timely vendor ordering, and on-call rotation; candidates should have post-secondary education or relevant experience and proficiency with Microsoft Office; SAP knowledge is a plus.

Qualifications

• Post-secondary diploma or relevant work experience.
• Experience in a similar role with customer service and sales.
• Knowledge of the heavy equipment industry is an asset.

Responsibilities

• Process parts orders promptly and accurately.
• Provide high level customer service at the Parts counter.
• Maintain physical inventory accuracy and perform daily cycle counts.
• Answer phones with professionalism and urgency.
• Place timely orders from vendors to fulfill customers.
• Process returns and credits promptly.
• Proactively contact customers to increase part sales.
• Track backorders and assist with recovery.
• Support Parts and Service Department as needed.
• Participate in on-call rotation as required.

Skills

Customer service

Sales aptitude

Multi-tasking

Organizational skills

Microsoft Office

Education

Post-secondary diploma or relevant experience

Tools

SAP

Microsoft Office

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

We are looking for a Parts Specialist to join our Parts team in Thunder Bay.

Summary

The Parts Specialist is responsible for assisting Technicians with parts ordering, order entry and procurement, order tracking and Customer Service for all warranty and returns-related inquiries.

Expected Salary range (gross/annual)

$55k-$65k

Duties And Responsibilities

• Prompt and accurate processing of parts orders;
• High level of customer service on the Parts counter;
• Physical inventory accuracy and daily cycle counts;
• Answering phone with a high level of service and urgency;
• Prompt ordering from vendors to fulfill customer orders;
• Timely processing of returns and credits;
• Proactive customer contact and telemarketing;
• Seek out opportunities to increase part sales;
• Backorder tracking and recovery;
• Effective inventory management;
• Ensuring a high level of support to the Parts and Service Department;
• Timely completion of duties as outlined by the Parts Manager;
• Must participate in the on-call rotation;

Core Competencies

• Has experience in a similar role with an aptitude for customer service and sales;
• Knowledge of the heavy equipment industry or a related industry is an asset;
• Must be proficient with Microsoft computer programs;
• Must have the ability to multi-task;
• Organize and prioritize work in a fast paced environment;
• Knowledge of SAP is an asset.

Education/Training

• Post-secondary diploma and/or relevant work experience.

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.