Parts Sepcialist

Prime Material Handling Equipment Limited; New Brunswick; On-site; CAD 42,000 - 62,000; Full time

Job summary

Prime Material Handling Equipment Limited in Saint John seeks a Parts Specialist to own parts processes, coach team members, and ensure parts availability for peak equipment performance.

You will be the escalation point for parts issues, coordinate with Service and Buyers, and drive continuous improvement in stocking and inventory management.

Qualifications

• 5+ years of progressive parts experience in heavy equipment or material handling.
• Ability to read and interpret parts diagrams and equipment specifications.
• Knowledge of inventory control, forecasting, and consumption trends.

Responsibilities

• Own parts departmental processes with consistent application and improvement.
• Coach junior team members to foster growth and accountability.
• Act as first line of escalation for parts-related issues and drive resolution.
• Own the parts process from counter and phone orders to internal service requests.
• Partner with Senior Buyer to anticipate stock usage and maintain inventory.
• Contribute to forecasting discussions to prevent shortages or excess.
• Collaborate with Service team to anticipate repairs and fleet maintenance.
• Incorporate technician feedback to refine stocking strategies.
• Source new and alternative parts solutions to reduce downtime.
• Coordinate inbound/outbound shipments for internal/external customers.
• Maintain disciplined inventory controls including cycle counts.
• Manage warranty parts and vendor returns per requirements.
• Keep the parts environment organized and efficient.
• Handle other duties as directed by the Parts Manager.

Skills

Parts expertise

Forecasting

Inventory control

Coaching

Communication

Education

Degree in supply chain management

Tools

ERP system

Inventory software

Job description

Reporting to the Parts Manager

Are you ready to take ownership of a critical department and make a real impact? As our Parts Specialist you will be the first line of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure that parts availability supports peak equipment performance and internal and external customer satisfaction.

Parts Specialist - Saint John

Reporting to the Parts Manager

Are you ready to take ownership of a critical department and make a real impact? As our Parts Specialist you will be the first line of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure that parts availability supports peak equipment performance and internal and external customer satisfaction.

What You'll Do

• Own the integrity of parts departmental processes, ensuring consistent application and ongoing improvement.
• Provide regular, constructive coaching to junior team members to foster growth, accountability, and alignment with best practices.
• Act as the first line of escalation for parts-related issues, proactively stepping into complex or high-friction situations to drive resolution while maintaining clear communication with technicians, Service management, and customers.
• Take full ownership of the parts process - from counter and phone orders to internal Service requests - ensuring timely fulfillment and follow-up.
• Partner with the Senior Buyer to anticipate stock usage trends, review consumption data, and maintain inventory levels that match demand and seasonality.
• Contribute to forecasting discussions to prevent shortages or excess inventory.
• Collaborate closely with the Service team to anticipate upcoming repairs, major jobs, and fleet maintenance requirements.
• Actively seek and incorporate technician feedback to continuously refine stocking strategies and improve parts availability.
• Proactively source new and alternative parts solutions to reduce equipment downtime.
• Coordinate inbound and outbound shipments efficiently for internal and external customers.
• Maintain disciplined inventory control practices, including cycle counts and participation in annual physical inventory.
• Manage warranty parts, and vendor return processing in alignment with reporting standards and supplier requirements.
• Keep the parts environment organized, efficient, and reflective of operational excellence.
• Other duties as directed by the Parts Manager.

What We Expect From You

• Strong personal accountability - proactively stepping into complex or high-friction situations, driving resolution and maintaining clear communication across the team.
• The ability to challenge inefficiencies and implement practical, data-informed improvements.
• Coaching mindset: provide consistent feedback and foster a culture of continuous improvement.
• Solutions-oriented approach, balancing customer urgency with cost control.
• Commitment to a high-performance culture built on measurable outcomes and industry best practices.

What You Bring

• 5+ years of progressive parts experience, preferably in heavy equipment or material handling.
• Strong parts technical aptitude with the ability to read and interpret parts diagrams and equipment specifications.
• Demonstrated knowledge of industry-standard parts processes.
• Proven understanding of inventory control principles, forecasting, and consumption trends.
• Excellent time management and the ability to prioritize and execute under pressure.

Forklift Operation Experience (training Provided If Required)

• Ability to lift to 70 lbs.
• Valid driver's license & driver's abstract.
• Exceptional organizational discipline and attention to detail.
• Red Seal Parts certification considered an asset.
• Degree in supply chain management or business administration will be considered an asset
• Certification as a Supply Chain Management Professional will be considered an asset

Why You'll Love This Role

This is not just a parts job - it's a chance to lead, influence, and drive excellence in a critical department. If you thrive in a high-performance environment, enjoy coaching and developing others, and take pride in owning processes end-to-end, this is the role for you.

No Phone Calls