Parts person

Westerra Equipment; Area A (Cassidy/Cedar); On-site; CAD 28,000 - 39,000; Full time

Job summary

Westerra Equipment in Nanaimo, BC, is seeking a Parts Person to support our Parts Department with parts sales, shipping and receiving, and invoice processing. The role requires strong customer service, basic ERP/office software skills, and a readiness to work with a team.

You will help maintain the showroom floor and inventory, handle returns and warranties, and follow SOPs for cash and payment processing while contributing to a positive customer experience.

Qualifications

• 2–4 years of experience in parts or related field.
• Red Seal Parts Person certification is an asset.
• Automotive/industrial parts department experience is an asset.
• Strong communication and computer skills.

Responsibilities

• Interact with customers (internal/external), catering to their specific requirements and addressing queries.
• Sell parts to meet the customer’s needs and repair the problem.
• Process orders by updating invoices and handling returns.
• Record all parts sales transactions in our operating system.
• Maintain the retail sale floor and inventory areas.
• Follow SOPs for cash, credit, and cheque transactions.

Skills

Communication skills

Adaptability

Teamwork

Inventory controls

Physical ability

Driver's license

Education

Grade 12

Red Seal Parts Person Certificate (asset)

Tools

Microsoft Office

Excel

Outlook

ERP system

Job description

Are you ready to join a team recognized as a Platinum Certified Canada's Best Managed Company and one of BC's Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!

The Parts Person supports the Parts Department by handling parts sales, shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns.

Key Responsibilities:

• Interact with customers (internal/external), catering to their specific requirements and addressing queries.
• Sell parts to meet the customer’s needs and repair the problem.
• Follow up on customer orders and complete tasks as assigned by the manager and/or outlined in our SOPs.
• Record all parts sales transactions in our operating system.
• Professional communication via phone, email and in person with customers per our CES Standards.
• Supports the Parts Department including the shipping & receiving of inventory, lookup and sourcing of parts and opening and closing of invoices, core and warranty returns.
• When working the parts counter, follows prescribed cash, credit, and cheque SOPs of the dealership.
• Processes cores, warranties, and new return merchandise as required at a point of sale.
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards.
• Assists in keeping the parts department, inventory warehouse and shipping & receiving clean and orderly.
• Attends training as prescribed by management to maintain proficiency in his/her job description.
• Demonstrates a positive team attitude with a willingness to learn.
• Use dealership equipment and resources safely and proficiently.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Excellent communication andinterpersonal skills for interacting with customers and understanding their requirements.
• Above average computer skills to include Microsoft Office, Outlook, Word, and Excel. Knowledge of ERP operating system preferred but not required.
• Adaptable, driven, goal oriented, and taking leadership within the role.
• Ability to workwell independently and within the team.
• Knowledge of warehouse and material inventory controls, procedures and practices.
• Physical capabilities necessary to perform the duties of the position, including the ability to lift in excess of 50lbs.
• Valid Driver's License with clean drivingrecord.

Training, Education and Experience:

• Red Seal Parts Person Certificate is considered an asset.
• Completion of Grade 12.
• 2-4 years of experience related training and experience.
• Experience in an Automotive/Industrial parts department will be considered an asset.

Values:

• Build trust - with customers and each other.
• Be a team player - commit to working together to win.
• Be customer-focused - "wow" customers so they become raving fans.
• Support community - care for our people, our community and our planet.
• Deliver results - know what you need to do and get it done.

Working Conditions

The Parts Person is based out of the Nanaimo branchand works 40 hours on average per week Monday to Friday.

Position Disclaimer

This posting provides a brief overview of the position. Additional details regarding duties, responsibilities, and expectations will be provided during the hiring process as applicable.

Privacy Notice for Job Applicants

By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [e-mail].

Selection Process Notification

Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.