Parts Customer Success Specialist — Flexible Hours

ReadyQuip Sales and Service Ltd; Timmins; Sur place; CAD 35 000 - 55 000; Plein temps

Résumé du poste

ReadyQuip Sales and Service Ltd. is seeking a Parts CSR to join our team in a busy parts counter role.

The successful candidate will manage daily parts operations, process orders by phone, email, and in person, and maintain accurate parts inventory. Ideal applicants will have post-secondary education and 3+ years in a parts counter or inside sales role, with strong customer service, communication, and organizational skills.

Qualifications

• Post-secondary education and 3+ years experience on a parts counter or inside sales role.
• Technical/mechanical aptitude and/or background in heavy equipment / truck equipment.
• Customer-centric with strong interpersonal skills.
• Exceptional communication and organizational skills.

Responsabilités

• Manage daily functions of the parts operations: procuring, ordering, backorders, core processing, pickups and drop-offs of parts to internal and external customers.
• Process all orders including: phone, email, over counter.
• Ensure customers’ needs are met in an efficient, knowledgeable and professional manner.
• Maintain inventory and assemble hydraulic hoses to standards.
• Process all core returns and warranty parts.
• Provide on-call service on weekends for emergency parts orders and other required functions.

Connaissances

Customer-centric

Interpersonal skills

Communication

Organizational skills

Prioritization & adaptability

Team player

Self-motivated

Formation

Post-secondary education

Outils

Excel

Word

Description du poste

ReadyQuip Sales and Service Ltd. is seeking a Parts CSR to join our team in a busy parts counter role.

The successful candidate will manage daily parts operations, process orders by phone, email, and in person, and maintain accurate parts inventory. Ideal applicants will have post-secondary education and 3+ years in a parts counter or inside sales role, with strong customer service, communication, and organizational skills.