Parts Counterperson (Store 90)

TCAT Div of Toromont Industries Ltd; Vaughan; On-site; CAD 50,000 - 62,000; Full time

Job summary

Toromont Cat is seeking a Parts Counter Person for Store 90 in Concord, ON. The role focuses on customer service, advising on parts, and distributing parts to internal and external customers.

You will handle parts inquiries, manage inventory and backorders, and contribute to a safe, efficient counter operation as part of a leading Caterpillar dealer network.

Qualifications

• Minimum post-secondary education.
• 3+ years experience in a parts service role.
• Knowledge of DBS, SIS, MS Word and MS Excel.

Responsibilities

• Assist customers by advising and distributing parts at the counter.
• Process parts inquiries and orders via email and phone.
• Manage daily parts operations: sourcing, ordering, backorders, inventories and warranties.
• Provide on-call service as required, including weekends or evenings.

Skills

3+ years parts service experience

Education

Post-secondary education

Tools

DBS system

SIS system

MS Word

MS Excel

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Parts Counterperson (Store 90)

• Posted on September 10, 2026

Locations

Showing 1 location

Concord, ON L4K5E1, CAN

• Full-Time
• Requisition #: PARTS010534

Description

Toromont Cat is looking for a Parts Counter Person to join our team in Concord (Store 90) ! The Parts Counter Person plays a vital role in customer service at our Branch as the key customer contact for advising and distributing parts and consistently providing superior service.

Pay Type

Full Time, Permanent

Compensation

$49,845.00 to $62,305.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Parts Counter Person (Store 90) , YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times,in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Enhance our customer's experience and commitment to brand loyaltyby providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
• Manage parts inquiries and correspondence effectivelyover the parts counter, throughemail and byphone in a timely and courteous manner
• Managethe daily functions of the parts operation, including sourcing, procuring andordering parts, following up onbackorders and credits, conducting inventory counts, processing cores and warrantiesas well as building hydraulic hoses for both internal and external customers
• Provide on call service as required, at times on weekends and evenings

Must-haves for this role:

• Minimum post-secondary education
• 3+ years of experience in a parts service role
• Knowledge of the following system DBS, SIS, Word & Excel

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.