Shop Service Advisor (Neepawa)

AgWest Ltd.; Neepawa; On-site; CAD 45,000 - 59,000; Full time

Job summary

AgWest is seeking an experienced Shop Service Advisor to lead our service operations and support technicians in delivering exceptional customer service. This role oversees workflow in the shop and field service operations, ensuring repairs are completed efficiently, safely, and to the highest standard.

The ideal candidate is a strong leader with mechanical knowledge and a passion for customer satisfaction and team development.

Qualifications

• High School Diploma or equivalent.
• 5–10 years of experience in agricultural or heavy equipment.
• Mechanical experience across Agricultural, Truck, Heavy Equipment or Lift divisions.
• Leadership or supervisory experience is an asset.
• Strong organizational, multitasking and problem-solving skills.
• Excellent communication and leadership abilities with a collaborative approach.
• Solid computer and mathematical skills.
• Ability to work in a fast-paced environment with changing priorities and deadlines.
• Self-motivated with initiative and a positive attitude.

Responsibilities

• Lead and oversee workflow for shop and field service operations.
• Act as a key contact for customer service requirements, scheduling repairs and work.
• Support technicians with guidance, troubleshooting assistance, and direction on repairs.
• Create customer quotes and review invoices for accuracy, including warranty and customer-pay repairs.
• Monitor work in progress and ensure jobs are completed on time and to quality standards.
• Follow up with customers to ensure satisfaction and maintain relationships.
• Collaborate with Parts, Sales, and Administration teams to deliver seamless customer service.
• Train, coach, and support team members through regular feedback and performance evaluations.
• Conduct regular shop meetings and promote continuous improvement initiatives.
• Investigate and report workplace incidents or near misses; promote safety awareness.
• Identify operational issues and implement corrective actions to improve processes.
• Prepare employee schedules and manage departmental priorities.
• Resolve sensitive or complex customer concerns in a timely manner.
• Maintain positive morale and a team-oriented work environment.
• Perform other duties as assigned.

Skills

Leadership

Organizational skills

Communication

Team management

Mechanical knowledge

Problem solving

Multitasking

Computer skills

Customer service

Safety awareness

Education

High School Diploma

Job description

We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is responsible for overseeing workflow within the shop service operations, ensuring repairs are completed efficiently, safely, and to the highest standard.

The ideal candidate is a strong leader with excellent organizational skills, mechanical knowledge, and a passion for customer satisfaction and team development.

What You’ll Do:

• Lead and promote a safe, healthy, and environmentally responsible workplace.
• Oversee daily workflow for shop and field service operations to maximize productivity and efficiency.
• Act as a key contact for customer service requirements, scheduling repairs and service work accordingly.
• Support technicians by providing guidance, troubleshooting assistance, and direction on repairs and work orders.
• Create customer quotes and review invoices for accuracy, including warranty and customer-pay repairs.
• Monitor work in progress and ensure jobs are completed on time and to quality standards.
• Follow up with customers to ensure satisfaction and maintain strong working relationships.
• Collaborate with Parts, Sales, and Administration teams to deliver seamless customer service.
• Train, coach, and support team members through regular feedback and performance evaluations.
• Conduct regular shop meetings and encourage continuous improvement initiatives.
• Investigate and report workplace incidents or near misses while promoting safety awareness.
• Identify operational issues and implement corrective actions to improve processes and efficiency.
• Prepare employee schedules and manage departmental priorities to meet business objectives.
• Resolve sensitive or complex customer concerns in a professional and timely manner.
• Maintain positive morale and foster a respectful, team-oriented work environment.
• Perform other duties as assigned.

What You Bring:

• High School Diploma or equivalent required.
• Mechanical experience across Agricultural, Truck, Heavy Equipment, or Lift divisions.
• 5–10 years of experience in the agricultural or heavy equipment industry.
• Previous leadership or supervisory experience is considered an asset.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication and leadership abilities with a collaborative approach.
• Solid computer and mathematical skills.
• Ability to work effectively in a fast-paced environment with changing priorities and deadlines.
• Self-motivated with strong initiative and a positive attitude.

Working Conditions:

• Workshop and office environment with standing, bending, and lifting required.
• Occasional travel may be required.
• Fast-paced environment with multiple priorities and deadlines.

Why Join Us?

• Opportunity to lead and grow a skilled service team
• Supportive and collaborative work environment
• Career development and advancement opportunities
• Be part of an organization committed to customer service and operational excellence

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.