Parts Advisor

Cropac Equipment Inc.; Abbotsford; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Competitive compensation

Company pension plan and RRSP matching

Extended health and dental benefits

Hands-on training

Casual work environment

Job summary

Cropac Equipment Inc. in Abbotsford, BC is seeking an experienced Parts Advisor to help customers and internal teams identify, source, and track parts to keep equipment operating safely and efficiently.

You will play a key role in handling inquiries, locating hard-to-find items, and proactively seeking sales opportunities while maintaining strong customer service and teamwork. This full-time on-site role offers relationships with service technicians and the Parts Manager, with growth

Qualifications

• Minimum of 3 years in a parts, inventory, service, automotive, heavy equipment, or related mechanical parts environment is required.
• Experience in automotive, heavy equipment, industrial equipment, agricultural equipment, powersports, or another mechanical equipment parts/service environment is strongly preferred.
• Experience using parts catalogues, inventory-management systems, ERP systems, or order-entry software is an asset.
• Experience preparing quotes, processing orders, coordinating shipments, and following up with customers or suppliers is an asset.

Responsibilities

• Respond to parts inquiries and assist customers in person, by telephone and by email.
• Identify, source and locate parts, including non-stock and hard-to-find items.
• Proactively seeking sales opportunities, including cold calling and upselling.
• Customer or supplier negotiation skills.
• Preparing accurate quotes, invoices and customer statements.
• Processing sales, returns, warranties, core returns, purchase orders and other parts transactions in accordance with company policies.
• Processing and following up on orders, quotes and backorders.
• Monitoring purchase orders, backorders, transfers and open orders, and following them through to completion.
• Keeping customers informed of order status, availability and expected delivery dates.
• Monitoring shortages and working with suppliers to expedite orders.
• Coordinating shipments and special delivery requests.
• Receiving, verifying and organizing incoming inventory.
• Investigating and resolving shipping, receiving and inventory discrepancies in a timely manner.
• Maintaining appropriate inventory levels and supporting inventory counts.
• Ensuring that shipping, receiving, returns and other parts-related transactions are documented accurately.
• Completing occasional local parts pickups or deliveries.
• Supporting service technicians and the Parts Manager as required.
• Working closely with the Service Department and other internal teams to support daily operations.
• Following all company health and safety policies, procedures and safe-work practices.

Skills

Customer service

Communication

Organization

Multi-tasking

Inventory systems

Problem solving

Education

High school diploma or equivalent

Driver's license

Tools

ERP systems

Inventory management software

Order-entry software

Job description

About Cropac Equipment Inc.

Since 1977, Cropac Equipment Inc. has earned a strong reputation as a trusted leader in crane and heavy-equipment sales. Our success is built on our commitment to quality, our customers and our people.

We invest in talented employees, provide hands-on training and work as a team to keep our customers' equipment operating at peak performance.

About the Opportunity

We are looking for an experienced Parts Advisor who thrives in a fast-paced environment, enjoys helping customers and takes pride in providing exceptional service.

As a key member of our team, you will help customers, technicians, and internal teams identify, source, order, receive, and track the parts needed to keep equipment operating safely and efficiently.

What You'll Do

Your responsibilities will include:

• Responding to parts inquiries and assisting customers in person, by telephone and by email
• Identifying, sourcing and locating parts, including non-stock and hard-to-find items
• Proactively seeking sales opportunities, including cold calling and upselling.
• Customer or supplier negotiation skills.
• Preparing accurate quotes, invoices and customer statements
• Processing sales, returns, warranties, core returns, purchase orders and other parts transactions in accordance with company policies.
• Processing and following up on orders, quotes and backorders
• Monitoring purchase orders, backorders, transfers and open orders, and following them through to completion.
• Keeping customers informed of order status, availability and expected delivery dates
• Monitoring shortages and working with suppliers to expedite orders
• Coordinating shipments and special delivery requests
• Receiving, verifying and organizing incoming inventory
• Investigating and resolving shipping, receiving and inventory discrepancies in a timely manner.
• Maintaining appropriate inventory levels and supporting inventory counts
• Ensuring that shipping, receiving, returns and other parts-related transactions are documented accurately
• Completing occasional local parts pickups or deliveries
• Supporting service technicians and the Parts Manager as required
• Working closely with the Service Department and other internal teams to support daily operations
• Following all company health and safety policies, procedures and safe-work practices.

What You Bring

Experience

• Minimum of 3 years of experience in a parts, inventory, service, automotive, heavy equipment, or related mechanical parts environment is required.
• Experience in automotive, heavy equipment, industrial equipment, agricultural equipment, powersports, or another mechanical equipment parts/service environment is strongly preferred.
• Experience using parts catalogues, inventory-management systems, ERP systems, or order-entry software is an asset.
• Experience preparing quotes, processing orders, coordinating shipments, and following up with customers or suppliers is an asset.

Education and certifications

• High school diploma or equivalent
• Valid driver's licence
• Forklift certification is an asset; training may be provided

Skills and attributes

• Strong customer-service and communication skills
• Positive, collaborative and team-oriented attitude
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a busy environment
• Comfortable working with computers, inventory systems, and technical parts information.
• Initiative, reliability and a strong work ethic
• An interest in mechanical equipment and learning how parts and systems work

Why Join Cropac?

• Stable, full-time opportunity with an established Canadian equipment company
• Competitive compensation
• Company pension plan and RRSP matching after one year of service
• Extended health and dental benefits after three months
• Paid time off
• Casual work environment
• Hands-on training
• A supportive team and opportunities for professional growth

Additional Position Details

• This position is based at our Abbotsford, BC location and must be performed on-site
• Candidates must be able to commute reliably to the workplace or relocate before starting the position
• Occasional overtime may be required during peak periods or inventory counts

If you enjoy solving problems, helping customers and contributing to a hardworking team, we would be pleased to hear from you.

Cropac Equipment Inc. is an equal opportunity employer committed to an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process.