Parts Advisor — Customer-First Parts & Service

Drive Auto Group; Ajax; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Family-like atmosphere

Health and wellness initiatives

Community involvement activities

Job summary

Drive Auto Group in Ajax, Ontario is seeking a Parts Advisor to join our growing team. The Parts Advisor will be customer facing and need to have a welcoming smile and pro-active approach to provide memorable services to our guests.

Responsibilities include greeting customers, supplying parts, assisting technicians, providing quotes, handling payments, and supporting merchandising and displays. Equal opportunity employer committed to inclusion and accessibility.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and communication skills are essential.
• Team-oriented, flexible and focused on delivering great customer service.
• Able to follow standard procedures and maintain accuracy.

Responsibilities

• Promptly meeting and greeting parts customers in a friendly and courteous manner.
• Supplying parts and accessories to retail customers.
• Providing parts to Technicians for vehicle repair and maintenance.
• Listening to customers’ reasons for requesting parts and accessories.
• Offering appropriate parts or accessories to satisfy customer requirements.
• Providing accurate quotes for parts or accessories.
• Answering incoming calls promptly and courteously.
• Shipping and receiving parts.
• Assisting with merchandising displays.
• Receiving payment or obtaining credit authorization.
• Performing other tasks as required by management.

Skills

Excellent interpersonal skills

Team oriented

Flexible and customer service oriented

Ability to follow standard procedures

Organized and detail oriented

Independent and takes initiative

Education

High school diploma or equivalent

Job description

Drive Auto Group in Ajax, Ontario is seeking a Parts Advisor to join our growing team. The Parts Advisor will be customer facing and need to have a welcoming smile and pro-active approach to provide memorable services to our guests.

Responsibilities include greeting customers, supplying parts, assisting technicians, providing quotes, handling payments, and supporting merchandising and displays. Equal opportunity employer committed to inclusion and accessibility.