Customer-Focused Parts Advisor

Drive Auto Group; Whitby; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation plans

Collaborative team dynamic and Family‑

Supportive work environment

Health and wellness initiatives

Community involvement activities

Exciting company events

Employee purchase plans and company

Job summary

Drive Auto Group is seeking a Parts Advisor at our Whitby location to deliver memorable guest experiences through friendly, proactive parts service. This customer-facing role requires a welcoming smile and a proactive approach to meet parts needs efficiently.

You will greet customers, supply parts, prepare quotes, assist technicians, and support merchandising and order processing. A valid Ontario driver's license and strong interpersonal skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Valid Ontario driver's license and clean driver's abstract.
• Excellent interpersonal skills with an engaging attitude.
• Team oriented, flexible and focused on maintaining a high level of customer service.
• Ability to manage customer complaints and resolve conflicts.
• Organized and strong attention to detail.
• Ability to follow standard procedures.
• Flexible and open to change; take on special tasks as needed.
• Ability to work independently and take initiative.

Responsibilities

• Promptly meeting and greeting parts customers in a friendly and courteous manner.
• Supplying parts and accessories to retail customers.
• Efficiently providing parts to Technicians for vehicle repair and maintenance.
• Listening to customers’ reasons for requesting certain parts and accessories.
• Offering appropriate parts or accessories to satisfy customer requirements.
• Providing accurate quotes for all parts or accessories recommended.
• Answering incoming telephone calls promptly and courteously.
• Shipping and receiving parts.
• Assisting with merchandising displays.
• Receiving payment or obtain credit authorization.
• Performing other tasks as required by management.

Skills

Customer service

Interpersonal skills

Team oriented

Conflict resolution

Attention to detail

Procedural compliance

Adaptability

Independent initiative

Flexible

Education

High school diploma or equivalent

Job description

Drive Auto Group is seeking a Parts Advisor at our Whitby location to deliver memorable guest experiences through friendly, proactive parts service. This customer-facing role requires a welcoming smile and a proactive approach to meet parts needs efficiently.

You will greet customers, supply parts, prepare quotes, assist technicians, and support merchandising and order processing. A valid Ontario driver's license and strong interpersonal skills are essential for success.