Parts Advisor

AWIN; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

Willowdale Subaru Auto Group is seeking a knowledgeable Parts Advisor to assist customers and technicians with parts inquiries, orders, and sales. The role emphasizes accurate pricing, timely delivery, and an organized parts department to support efficient service operations.

You will collaborate with service teams to identify and order the correct parts for repairs, manage inventory, and handle returns or warranty claims as needed.

Qualifications

• Minimum high school diploma or equivalent; automotive parts training is a plus.
• Experience as an automotive parts advisor or similar role is preferred.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and other relevant computer applications.

Responsibilities

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate information about parts availability, pricing, and delivery times.
• Process parts orders and ensure correct filling and timely delivery.
• Maintain an organized and efficient parts department with stocking and inventory management.
• Collaborate with service technicians to identify and order correct parts for repairs.

Skills

Customer service

Automotive parts knowledge

Dealership software

Communication

Organizational skills

Attention to detail

Multitasking

Valid driver’s license

Education

High school diploma

Tools

Dealership management software

Computer applications

Job description

Willowdale Subaru is looking for aParts Advisor!

How would you like to work with one of the most prestigious and well-respected automotive groups? Join Willowdale Subaru! We are part of a premier network luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The Parts Advisor will be responsible for assisting customers and technicians in selecting and ordering automotive parts and accessories. This role requires strong customer service skills, technical knowledge of automotive parts, and the ability to ensure accurate and timely fulfillment of parts orders.

Job Duties:

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate and timely information about parts availability, pricing, and delivery times.
• Process parts orders and ensure they are correctly filled and delivered on time.
• Maintain an organized and efficient parts department, including stocking and inventory management.
• Utilize dealership management software to track parts orders, inventory levels, and customer interactions.
• Handle customer complaints and concerns regarding parts, providing solutions and ensuring satisfaction.
• Collaborate with service technicians to identify and order the correct parts for vehicle repairs and maintenance.
• Assist with parts returns, warranty claims, and exchanges as needed.
• Keep up-to-date with automotive parts and accessory trends, manufacturer updates, and new products.
• Maintain a clean and organized parts department and work area.
• Support parts department operations with administrative tasks, such as filing and record-keeping.
• Perform other duties as assigned by the Parts Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent; additional training or certification in automotive parts or related fields is a plus.
• Previous experience in an automotive parts advisor or similar role is preferred.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and other relevant computer applications.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Valid driver’s license with a clean driving record.

Why Work with Willowdale Subaru Auto Group

• Reputation and Stability
• Community Involvement
• Training and Support
• Industry Innovation

We thank all applicants for their response; however, only those considered for an interview will be contacted.

Willowdale Subaru is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).