Parts Advisor

BE Group of Companies; Abbotsford; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Group medical and dental benefits

Employee assistance program

Healthy work life balance

Employee discount program

Training and development opportunities

Modern work environment

Excellent team environment

Job summary

Braber Equipment, a well-established Canadian-owned manufacturer, distributor and wholesaler of agricultural equipment and parts, is seeking a customer-focused and professional individual to join their team as a Parts Advisor. Abbotsford, BC based, this role emphasizes administrative duties and order processing with a focus on exceptional customer service via phone or email.

The ideal candidate should have agricultural or mechanical knowledge, strong communication and organizational skills, and

Qualifications

• Agricultural or automotive mechanical knowledge required.
• Excellent written/oral communication and organizational skills.
• Exceptional customer support experience and skills.
• Comfortable in a fast-paced environment with attention to detail.
• Proficient with MS Office applications, particularly Excel and Outlook.
• Positive Can-Do attitude and team-oriented mindset.

Responsibilities

• Process incoming orders using ERP system (Syspro) and provide customer support.
• Assist customers via phone and/or email with product knowledge and parts support.
• Maintain sales process through data entry, tracking orders, and spreadsheet upkeep.
• Handle Web Orders as required.
• Perform other duties as required.

Skills

Agricultural knowledge

Automotive knowledge

Customer service

Multi-tasking

Attention to detail

MS Office proficiency

Excel

Outlook

Tools

Syspro ERP

MS Office

Job description

Braber Equipment,sister company of BE Power Equipment is a well-established Canadian-owned manufacturer, distributer and wholesaler of agricultural equipment and parts. Headquartered in Abbotsford, BC, our third generation, family owned business is focused on designing quality products and delivering exceptional service.

Why work with us?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Excellent and collaborative team/work environment

About the role

Braber Equipment , a well-established Canadian-owned manufacturer, distributor, and wholesaler of agricultural equipment and parts, is seeking a customer-focused and professional individual to join their team as a Parts Advisor.

Our ideal candidate will be able to multi-task and prioritize their work, while providing exceptional customer service and support.

This is largely an administrative position, assisting customers via phone or email with customer support and new orders within our parts team. If you are someone who has agricultural/mechanical knowledge and enjoys customer service, we would love to hear from you!

Key Responsibilities include, but are not limited to:

• Process incoming orders using our ERP system (Syspro) and provide exceptional customer service and support.
• Assist customers via phone and/or email with product knowledge and parts support.
• Maintain an efficient sales process through data entry, tracking sales orders, and spreadsheet maintenance.
• Web Orders, as required.
• Other duties, as required.

Qualifications required:

• Agricultural or automotive mechanical knowledge required (Agriculture preferred)
• Excellent written/oral communication and organizational skills
• Exceptional customer support experience and skills
• Comfortable in a fast-paced environment
• Strong attention to detail with the ability to multi-task and prioritize
• Proficient with MS Office applications, particularly Excel and Outlook
• Positive “Can-Do” attitude and results oriented focus
• Demonstrated commitment to professional and personal development
• Effective team player with strong communication and collaboration skills
• Thrives on challenges and embraces opportunities to learn and grow

We thank all applicants; however, only those considered qualified will be contacted for an interview.

The pay range for this role is:

55,000 - 60,000 CAD per year (Braber Ltd - BC)