Parts Advisor

BE Power Equipment Inc.; Abbotsford; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Group medical and dental benefits

Employee and family assistance program

Training and development opportunities

Employee discount program

Modern, well-equipped work environment

Excellent and collaborative team/work

Job summary

Braber Equipment, a Canadian-owned manufacturer, distributor, and wholesaler of agricultural equipment and parts in Abbotsford, BC, is hiring a Parts Advisor to support customers by phone or email, process orders, and provide product knowledge.

The role emphasizes multi-tasking in a fast-paced environment, Excel/Outlook proficiency, and teamwork to maintain efficient order processing and data entry within our parts team.

Qualifications

• Agricultural or automotive mechanical knowledge required
• Excellent written and verbal communication and organizational skills
• Customer service experience required
• Ability to multi-task in a fast-paced environment
• Proficient with MS Office (Excel and Outlook)
• Team player with strong collaboration skills
• Attention to detail and results-driven

Responsibilities

• Process incoming orders using Syspro ERP and provide exceptional customer service.
• Assist customers via phone and email with product knowledge and parts support.
• Maintain an efficient sales process through data entry, tracking sales orders, and spreadsheet maintenance.
• Handle Web Orders as required.
• Fulfill other duties as required.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Tools

Syspro ERP

MS Excel

MS Outlook

Job description

Braber Equipment, sister company of BE Power Equipment is a well-established Canadian-owned manufacturer, distributer and wholesaler of agricultural equipment and parts. Headquartered in Abbotsford, BC, our third generation, family owned business is focused on designing quality products and delivering exceptional service.

Why work with us?

• Competitive salary commensurate with experience
• Group medical and dental benefits including Employee and family assistance program
• Healthy work life balance
• Employee discount program
• Training and development opportunities
• Modern, well-equipped work environment with excellent staff facilities
• Excellent and collaborative team/work environment

About the role

Braber Equipment, a well-established Canadian-owned manufacturer, distributor, and wholesaler of agricultural equipment and parts, is seeking a customer-focused and professional individual to join their team as a Parts Advisor.

Our ideal candidate will be able to multi-task and prioritize their work, while providing exceptional customer service and support.

This is largely an administrative position, assisting customers via phone or email with customer support and new orders within our parts team. If you are someone who has agricultural/mechanical knowledge and enjoys customer service, we would love to hear from you!

Key Responsibilities include, but are not limited to:

• Process incoming orders using our ERP system (Syspro) and provide exceptional customer service and support.
• Assist customers via phone and/or email with product knowledge and parts support.
• Maintain an efficient sales process through data entry, tracking sales orders, and spreadsheet maintenance.
• Web Orders, as required.
• Other duties, as required.

Qualifications required:

• Agricultural or automotive mechanical knowledge required (Agriculture preferred)
• Excellent written/oral communication and organizational skills
• Exceptional customer support experience and skills
• Comfortable in a fast-paced environment
• Strong attention to detail with the ability to multi-task and prioritize
• Proficient with MS Office applications, particularly Excel and Outlook
• Positive "Can-Do" attitude and results oriented focus
• Demonstrated commitment to professional and personal development
• Effective team player with strong communication and collaboration skills
• Thrives on challenges and embraces opportunities to learn and grow

We thank all applicants; however, only those considered qualified will be contacted for an interview.

The pay range for this role is:

55,000 - 60,000 CAD per year (Braber Ltd - BC)