Parts Order Desk

Morris Equipment Ltd.; Regina; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental benefits

Life insurance

Pension plan

Disability insurance

Competitive pay

Job summary

Superior Farm Equipment is seeking a Parts Order Desk Representative to join our team in Regina, Saskatchewan. You will assist customers with parts inquiries, process orders, and coordinate with warehouse and procurement to ensure timely fulfillment.

The successful candidate will have strong computer skills, experience in parts or customer service, and attention to detail. This role supports delivering reliable parts and exceptional service to farmers across Canada.

Qualifications

• Experience in customer service, parts, warehouse, or equipment-related environment.
• Strong computer skills including Windows and spreadsheets.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent organizational and communication skills.

Responsibilities

• Assist customers with parts inquiries and order processing.
• Identify and recommend appropriate replacement parts.
• Enter and maintain accurate customer and order information in the ERP system.
• Coordinate with warehouse, shipping and procurement to ensure timely fulfillment.
• Support the Corporate Parts Manager with daily department activities.
• Maintain high level of customer service via phone, email, and in-person interactions.
• Contribute to inventory accuracy and continuous improvement initiatives.

Skills

Customer service

Parts knowledge

Attention to detail

Communication skills

Time management

Education

Parts Management Technician program

Experience in agriculture/manufacturing

Tools

BAAN ERP

MS Windows

Excel

Job description

Superior Farm Equipment is seeking a Parts Order Desk Representative to join our team in Regina, Saskatchewan.

This position plays an important part in supporting the daily operations of our Parts Department, providing exceptional customer service and ensuring accurate, efficient processing of parts inquiries and orders. The successful candidate will work closely with customers, dealers, and internal teams to support timely parts availability and order fulfillment.

About Us

Superior Farm Equipment is a Canadian agricultural equipment manufacturer bringing together three established brands: Morris, Rite Way, and ProAG. Together, we design, manufacture, and support equipment for seeding, land management, seedbed preparation, and hay handling, serving farmers across Canada and international markets.

Built on decades of manufacturing experience and strong agricultural roots, we combine proven equipment, practical innovation, and a commitment to supporting the farmers and dealers who rely on our products.

Three strong brands. One Superior standard.

Key Responsibilities

• Assist customers with parts inquiries and order processing.
• Identify and recommend appropriate replacement parts.
• Enter and maintain accurate customer and order information within the ERP system.
• Work closely with warehouse, shipping, and procurement teams to ensure timely order fulfillment.
• Support the Corporate Parts Manager with daily departmental activities.
• Maintain a high level of customer service through phone, email, and in-person interactions.
• Contribute to inventory accuracy and continuous improvement initiatives.

Required Qualifications

• Previous experience in a customer service, parts, warehouse, or equipment-related environment.
• Strong computer skills, including Microsoft Windows and spreadsheet applications.
• Ability to work effectively in a fast-paced environment.
• Excellent organizational, communication, and problem-solving skills.
• Self-motivated with strong attention to detail.
• Valid Saskatchewan Class 5 driver's licence.
• Availability to work shift schedules during the seasonal period of April 1 to June 15 each year.

Preferred Qualifications

• Experience working with the BAAN ERP system.
• Knowledge of Morris equipment and parts.
• Completion of a Parts Management Technician program or related training.
• Previous experience in agriculture, manufacturing, or heavy equipment industries.

What We Offer

• Competitive compensation
• Company-matched pension plan
• Health and dental benefits
• Life insurance
• Short- and long-term disability insurance

Candidates must be legally entitled to work in Canada.