Partner Success Manager — Accounting & Advisory Channel

Teleperformance; Toronto; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Structured career advancement

Paid onboarding and training

Medical, dental, vision coverage

Hybrid work arrangement

Job summary

Teleperformance in Toronto is seeking a Partner Customer Success Manager (PCSM) to own a portfolio of 150–250 accounting firms and advisory clients. You’ll prevent churn, drive multi-product adoption (Payroll, Payments, Accountant Suites), and guide onboarding to deliver rapid value.

With a base salary of CAD 100,000 and performance incentives, this role rewards analytical, customer-focused leadership in a fast-paced fintech/CS environment. Hybrid work and global support are offered.

Qualifications

• Education: Bachelor’s degree, College diploma, or equivalent professional experience.
• Experience: 3+ years in CS, Partner Success, or AM within B2B SaaS/FinTech.
• Strong English written and verbal communication.

Responsibilities

• Own and manage a portfolio of 150–250 accounting firms and advisory clients.
• Monitor CRM health metrics and intervene 1:1 when risk signals fire.
• Defend revenue and prevent churn across the partner book.
• Drive multi-product attach including payroll, payments, and accounting suites.
• Lead onboarding and tier progression to accelerate time-to-value.

Skills

Commercial acumen

Data-driven prioritization

Influence without authority

Accountability & resilience

Adaptive communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

ChurnZero

Gainsight

Job description

Teleperformance in Toronto is seeking a Partner Customer Success Manager (PCSM) to own a portfolio of 150–250 accounting firms and advisory clients. You’ll prevent churn, drive multi-product adoption (Payroll, Payments, Accountant Suites), and guide onboarding to deliver rapid value.

With a base salary of CAD 100,000 and performance incentives, this role rewards analytical, customer-focused leadership in a fast-paced fintech/CS environment. Hybrid work and global support are offered.