Partner Customer Success Manager – Accounting SaaS

TP; Toronto; On-site; CAD 86,000 - 105,000; Full time

Benefits offered by this job

Structured career advancement

Paid onboarding training

Comprehensive health benefits

Job summary

Teleperformance seeks a Partner Customer Success Manager (Canada) to own post-sales strategy for 150-250 accounting firms and advisory partners. You will drive multi-product adoption, protect renewals, and collaborate with Sales, Product, and Support to scale ARR and partner health.

The role offers a competitive CAD base salary with premium and performance-based incentives. English/French communication is preferred, with Toronto onsite support and growth opportunities across TP’s global client

Qualifications

• Bachelor's degree, College diploma, or equivalent professional experience.
• Demonstrated accounting/bookkeeping domain knowledge is advantageous.
• Experience in B2B SaaS, FinTech, or Cloud software CS or AM roles.

Responsibilities

• Own and manage a designated portfolio of 150-250 accounting, bookkeeping, and advisory firms as the primary post-sales contact.
• Monitor health metrics and intervene 1:1 when risk signals fire.
• Protect partner relationships and drive ARR retention and expansion.
• Migrate client books onto the cloud platform and cross-sell multiple products.

Skills

Commercial acumen

Data-driven prioritization

Influence without authority

Accountability & resilience

Adaptive communication

Education

Bachelor's degree

College diploma

Tools

Salesforce

ChurnZero

Gainsight

QuickBooks

Float

Xero

Job description

Teleperformance seeks a Partner Customer Success Manager (Canada) to own post-sales strategy for 150-250 accounting firms and advisory partners. You will drive multi-product adoption, protect renewals, and collaborate with Sales, Product, and Support to scale ARR and partner health.

The role offers a competitive CAD base salary with premium and performance-based incentives. English/French communication is preferred, with Toronto onsite support and growth opportunities across TP’s global client