Part-Time Team Lead - Outlet Collection Winnipeg

The Body Shop; Winnipeg; Hybrid; CAD 28,000 - 36,000; Full time

Job summary

The Body Shop in Winnipeg, MB is seeking a Customer Consultant to support the Store Management team in delivering retail excellence and engaging customer experiences. You will help drive sales results and bring our brand to life through storytelling and product demonstrations.

We value a genuine passion for beauty, strong communication, and the ability to work independently with a positive mindset. Previous experience in customer-facing roles is preferred, with a willingness to learn and grow

Qualifications

• Experience in a customer-facing role is required.
• Interest in the beauty industry is preferred.
• Ability to listen and communicate clearly.

Responsibilities

• Assist customers and address questions and concerns.
• Support Store Management to drive sales and brand presentation.
• Contribute to visual merchandising and store cleanliness.
• Coach fellow Customer Consultants to enhance engagement.
• Support onboarding and training of new staff.
• Maintain product knowledge and fashion trends in beauty.

Skills

Customer service

Communication

Time management

Interpersonal skills

Job description

Winnipeg, MB, CA

Role Overview:

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required