Part-Team Lead - Upper Canada Mall

The Body Shop; Newmarket; On-site; CAD 33,000 - 42,000; Full time

Job summary

The Body Shop in Newmarket, Ontario is seeking a Retail Team Member to support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

You will handle customer questions, assist with product storytelling and demonstrations, coach Customer Consultants, and help with visual merchandising, inventory, and store upkeep. A customer-focused mindset and strong communication are essential.

Qualifications

• Experience in a customer-facing role in retail.
• Strong communication and listening skills.
• Genuine passion for the beauty industry and trends.
• Excellent interpersonal skills and ability to build rapport.
• Willingness to develop yourself and teammates.

Responsibilities

• Handle customer questions and concerns efficiently, sharing feedback with Store Management as needed.
• Problem solve effectively using resources and guidance from Store Management.
• Support visual merchandising, inventory management, and store cleanliness.
• Coach Customer Consultants to drive engagement through storytelling and product demonstrations.
• Develop customer loyalty through product knowledge and beauty market trends.
• Assist training and onboarding of new Customer Consultants.
• Communicate clearly and listen actively with customers and team.
• Manage time, multi-task, and work independently with minimal direction.

Job description

With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required