Part-Time Team Lead - Metropolis at Metrotown

The Body Shop Canada Ltd; Burnaby; On-site; CAD 2,066,000 - 3,031,000; Part time

Job summary

The Body Shop Canada Ltd. in Burnaby is seeking a Part-Time Team Lead at Metropolis at Metrotown to support the Store Management team in delivering retail excellence and engaging customer experiences.

You will coach Customer Consultants, drive sales, assist with visual merchandising and training, and help manage store operations in a dynamic beauty retail environment.

Qualifications

• Experience in a customer-facing role in retail.
• Ability to coach and develop a team.
• Strong communication and organizational skills.

Responsibilities

• Assist Store Management to deliver retail excellence and strong sales results.
• Lead by example to coach Customer Consultants and drive customer engagement.
• Support visual merchandising, inventory control, and store operations.
• Train and onboard new Customer Consultants and ensure smooth shift coverage.

Skills

Customer service

Leadership

Retail operations

Communication

Time management

Training

Job description

Part-Time Team Lead - Metropolis at Metrotown

Burnaby, BC, CA

2 days ago Requisition ID: 1587

Salary: $18.75 Annually

Role Overview:

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required