Part-Time Team Lead - Metropolis at Metrotown

The Body Shop; Burnaby; Hybrid; CAD 39,000 - 45,000; Part time

Job summary

The Body Shop in Metropolis at Metrotown in Burnaby, BC is hiring a Part-Time Team Lead to support the Store Management team in delivering retail excellence, driving sales, and creating engaging customer experiences. The role emphasizes coaching Customer Consultants, training new staff, and maintaining store standards.

Candidates should have prior experience in customer-facing roles in retail, strong communication, and a passion for beauty.

Qualifications

• Experience in customer-facing roles in retail environments.
• Strong interpersonal and communication skills.
• Ability to coach and motivate a small team.
• Customer-focused mindset and product knowledge.

Responsibilities

• Assist Store Management in delivering retail excellence and driving sales.
• Coach Customer Consultants to engage customers through storytelling and product demos.
• Support training and onboarding of new team members.
• Handle customer questions and concerns and escalate issues as needed.
• Assist with visual merchandising, inventory, store cleanliness, and store operations.

Job description

Part-Time Team Lead - Metropolis at Metrotown

Burnaby, BC, CA

3 days ago Requisition ID: 1587

Salary: $18.75 Annually

Role Overview:

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required