Retail Sales Associates -Metrotown-

Lovisa Pty Ltd; Burnaby; On-site; CAD 32,000 - 42,000; Full time

Job summary

Lovisa is seeking an energetic Sales Associate to join our retail team. You will deliver exceptional customer service, support store operations, and uphold our high visual merchandising standards.

The role requires strong communication, the ability to work in a fast-paced environment, and flexible availability including evenings, weekends and holidays. You will build product knowledge and engage customers to drive sales while representing the brand in the community.

Qualifications

• High school diploma or equivalent.
• Retail experience preferred.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Flexible availability including evenings, weekends and holidays.
• Physical ability to stand for extended periods, lift up to 25 lbs.

Responsibilities

• Greet customers and provide personalized product recommendations.
• Process transactions accurately using the POS system.
• Maintain store appearance through cleaning and merchandising.
• Stocking tasks: receiving shipments, replenishing inventory, organizing stockroom.
• Support Store Manager with daily operations and reports.
• Develop product knowledge to communicate features and benefits.
• Drive sales through suggestive selling and customer connections.
• Represent the brand in-store and in the community.

Skills

Customer service

Sales

Communication

Product knowledge

Interpersonal skills

Education

High school diploma or equivalent

Job description

Position Summary

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our Point of Sale (POS) system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements

• High school diploma or equivalent
• Previous retail experience preferred
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Genuine passion for retail and fashion
• Flexible availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
• Basic math skills and attention to detail

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.