Part-Time Store Leader: Customer Focus & Growth

Carters Inc.; Niagara-on-the-Lake; On-site; CAD 26,000 - 29,000; Part time

Benefits offered by this job

Flexible schedules

Mental health benefits

Brand discount (30%)

Referral bonuses

Development programs

Job summary

Carter’s Inc. is seeking a Part Time Supervisor in Niagara-on-the-Lake, Ontario. You’ll be the first face of the brand for growing families, greeting customers and helping them with product styles and benefits.

You will lead a team, coach on service standards, and ensure a safe, inclusive store environment. The role involves planning, driving results, and using customer feedback to improve store performance.

Qualifications

• Positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• A variety of skills and experiences.

Responsibilities

• Become a product and brand expert of Carter’s brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Verbal communication

Written communication

Multitasking

Technology skills

Education

High school diploma

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking a Part Time Supervisor in Niagara-on-the-Lake, Ontario. You’ll be the first face of the brand for growing families, greeting customers and helping them with product styles and benefits.

You will lead a team, coach on service standards, and ensure a safe, inclusive store environment. The role involves planning, driving results, and using customer feedback to improve store performance.