Part-Time Sales Associate

Melanie Lyne; Saint-Bruno-de-Montarville; On-site; CAD 21,000 - 30,000; Part time

Job summary

Laura Canada Sales Associate in Saint-Bruno-de-Montarville delivers exemplary customer service, stays current on fashion trends, and builds lasting relationships with clients. You will understand product knowledge and assist customers in finding perfect outfits.

The role emphasizes teamwork with the Store Manager, adherence to service standards, POS procedures, and participation in store initiatives. Flexible hours and standing/walking duties apply.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Responsibilities

• Provides exemplary customer service by following Laura Canada service standards.
• Drives sales by assessing customer needs and adding on per Laura Canada standards.
• Demonstrates wardrobing skills and stays current on product knowledge and fashion trends.
• Develops customer relationships using Laura Canada Clientele Development tools.
• Promotes website, store CRM, loyalty program and marketing initiatives/events.
• Executes POS procedures accurately (sales, refunds, Ship to Home) as required.
• Maintains visual presentation, housekeeping and Health & Safety standards.
• Completes assigned administrative tasks with accuracy and timeliness.
• Supports store initiatives and adheres to company policies (Dress Code, Loss Prevention, HR).

Skills

Customer Service

Communication

Retail Experience

Job description

Sales Associate

Reports to:Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.