Part-Time Park Café Server & Guest Experience

Compass Group Canada; Winnipeg; On-site; CAD 21,000 - 25,000; Full time

Job summary

The Park Café at Compass Group Canada in Winnipeg is seeking a Park Café Server to deliver exceptional guest experiences and high-quality service. You will welcome guests, present menu options, take orders, and ensure accurate transactions while maintaining a tidy area and assisting with training junior staff.

Qualifications include 1 year of fast-paced food service, strong communication, familiarity with POS systems, and the ability to lift up to 40 lbs.

Qualifications

• Working towards or have received a High School Diploma/GED Equivalent.
• Serving It Safe or Smart Choice Certificate; It’s Good Business Certificate required.
• Food Handler’s Certificate considered a strong asset.

Responsibilities

• Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact.
• Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses.
• Explains menu options to patrons.
• Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
• Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded.
• Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis.
• Punches orders into POS; issues bills and accepts payment from customers.
• Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole.
• Assists with the training of new servers.
• Coaches and mentors junior serving staff on an ongoing basis.
• Intervenes and aids staff when necessary to promote customer satisfaction.
• Ensures all areas are stocked and operating efficiently to maximize APC revenues.
• Ensures maintenance of the restaurant and equipment to APC standards.
• Enforces proper sanitation and preparation practices and procedures.
• Ensures compliance with effective cash management and cash-out procedures.
• Acts as a key holder for opening the restaurant when required.
• Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems.
• Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.

Skills

Customer service

Cash handling

Multitasking

Food knowledge

Physical strength

Education

High School Diploma

Serving It Safe

Smart Choice

Food Handler’s Certificate

Tools

POS systems

Job description

The Park Café at Compass Group Canada in Winnipeg is seeking a Park Café Server to deliver exceptional guest experiences and high-quality service. You will welcome guests, present menu options, take orders, and ensure accurate transactions while maintaining a tidy area and assisting with training junior staff.

Qualifications include 1 year of fast-paced food service, strong communication, familiarity with POS systems, and the ability to lift up to 40 lbs.