Part-Time Member Services Advisor

Coast Capital Savings; Surrey; On-site; CAD 33,000 - 35,000; Part time

Benefits offered by this job

Flexible benefits

Pension options

Mortgage & auto financing benefits

Volunteer program matching

Job summary

Coast Capital Savings is seeking a part-time Member Service Representative at the Fleetwood Branch. You will provide friendly, front-line service, balance relationship-building with proactive guidance, and promote using Coast Capital’s online and mobile channels.

Responsibilities include assisting members, meeting branch coverage needs, and upholding Coast Capital values while safeguarding transactions and maintaining a positive member experience.

Qualifications

• Strong verbal English communication with sensitivity in conversations with members.
• Active listening to identify challenges and opportunities for members.
• Empathy for customers and respect for their situations.
• Initiative to take action without being asked.
• Problem solving to resolve member issues with guidance.

Responsibilities

• Be the first friendly face for members at Coast Capital and build trust through our values.
• Build relationships and deliver an outstanding member experience by identifying needs.
• Educate members on online banking and mobile platforms to enhance their experience.
• Collaborate with teammates to meet members' financial needs and goals.
• Identify counterfeit money or potential illegal transactions as the first line of defense.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings is seeking a part-time Member Service Representative at the Fleetwood Branch. You will provide friendly, front-line service, balance relationship-building with proactive guidance, and promote using Coast Capital’s online and mobile channels.

Responsibilities include assisting members, meeting branch coverage needs, and upholding Coast Capital values while safeguarding transactions and maintaining a positive member experience.