Part-Time Member Services Advisor

Mainstreet Credit Union Canada; Sarnia; On-site; CAD 28,000 - 35,000; Part time

Benefits offered by this job

Living Wage employer

Flexible work arrangements

Work-life balance

Generous vacation and benefits

Training and advancement opportunities

Job summary

Mainstreet Credit Union Canada in Sarnia is seeking a part-time Customer Service Representative to deliver friendly, efficient, and courteous service to members, and to help meet their financial needs. You will respond to inquiries, process transactions, update accounts, and use our CRM to recognize opportunities and refer customers to the right solutions.

Attention to detail and a service-first mindset are essential.

Qualifications

• Demonstrated customer service skills.
• Ability to listen for member needs and match with appropriate business solutions.
• Friendly, enthusiastic attitude.
• Basic level computing skills.
• Demonstrated thoroughness and accuracy.

Responsibilities

• Exceed member expectations with friendly, efficient service.
• Process member transactions and maintain accuracy.
• Utilize CRM tool to recognize opportunities and referrals.
• Balance cash and manage ATM/ night deposits as needed.
• Assist with reports and end-of-day processes.

Skills

Customer service

Active listening

Cross selling

Friendly attitude

Attention to detail

CRM usage

Tools

CRM software

Job description

Mainstreet Credit Union Canada in Sarnia is seeking a part-time Customer Service Representative to deliver friendly, efficient, and courteous service to members, and to help meet their financial needs. You will respond to inquiries, process transactions, update accounts, and use our CRM to recognize opportunities and refer customers to the right solutions.

Attention to detail and a service-first mindset are essential.