Member Services Pro: Build Relationships & Financial Wellbeing

Coast Capital Savings; Surrey; On-site; CAD 47,000 - 50,000; Part time

Job summary

Coast Capital Savings is seeking a Part-time Member Service Representative at the Strawberry Hill Branch in Surrey. You will be the face of Coast Capital, balancing friendly service with proactive listening to deepen member relationships.

The role supports members with financial guidance and promotes digital channels like online banking and mobile apps. The successful candidate will work between 15 and 30 hours per week, primarily on Mondays and Saturdays, ensuring a welcoming and accurate

Qualifications

• Communication: strong verbal English communication skills.
• Active Listening: listen to customer and identify challenges.
• Empathy: understand a bank account is more than numbers.
• Initiative: you see something that needs to be done.
• Problem Solving: identify and solve member problems.
• Curiosity: lifelong learner about the financial world.
• Advisory: identify opportunities and refer to specialists.
• Adaptability: handle whatever situation arises.
• Motivation: self-motivated to grow in customer service/banking.
• Integrity: follow processes and do right thing.

Responsibilities

• Be the first friendly face at Coast Capital by exhibiting our values.
• Build relationships and deliver outstanding member experience by meeting needs.
• Educating members on online banking and mobile platforms.
• Contribute to team results by listening and spotting opportunities.
• Understand how Coast Capital Savings helps member financial well-being.
• Resolve and prevent member banking issues to create a positive experience.
• Be vigilant for counterfeit money or illegal transactions.
• Partner with other team members to meet members' financial needs.

Skills

Communication

Active Listening

Empathy

Initiative

Problem Solving

Curiosity

Advisory

Adaptability

Motivation

Integrity

Job description

Coast Capital Savings is seeking a Part-time Member Service Representative at the Strawberry Hill Branch in Surrey. You will be the face of Coast Capital, balancing friendly service with proactive listening to deepen member relationships.

The role supports members with financial guidance and promotes digital channels like online banking and mobile apps. The successful candidate will work between 15 and 30 hours per week, primarily on Mondays and Saturdays, ensuring a welcoming and accurate