Part-Time Member Advisor - Banking Support & Guidance

Affinity Credit Union; Saskatoon; On-site; CAD 32,000 - 46,000; Part time

Benefits offered by this job

Health and dental benefits

Pension plan

Health spending account

Career growth opportunities

Job summary

Affinity Credit Union in Saskatoon is seeking a part-time Member Advisor for our Contact Centre to deliver outstanding member experiences across multiple channels. You will use phone, web chat, and live video to provide tailored financial guidance and complete transactions with high service standards.

You will help members resolve banking issues while recommending digital banking tools. The role includes training, mentorship, and a comprehensive benefits package, with opportunities to grow

Qualifications

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience.
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services.
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets).
• Intermediate knowledge of Affinity Credit Union's products and services.

Responsibilities

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members' best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

Skills

Phone support

Digital channels

Financial advice

Customer service

Problem solving

Education

Post-secondary diploma or degree in related field

Tools

Online services

Mobile apps

Smartphones

Job description

Affinity Credit Union in Saskatoon is seeking a part-time Member Advisor for our Contact Centre to deliver outstanding member experiences across multiple channels. You will use phone, web chat, and live video to provide tailored financial guidance and complete transactions with high service standards.

You will help members resolve banking issues while recommending digital banking tools. The role includes training, mentorship, and a comprehensive benefits package, with opportunities to grow