Part Time Member Advisor, Contact Centre Representative

Affinity Credit Union; Saskatoon; On-site; CAD 32,000 - 46,000; Part time

Benefits offered by this job

Health and dental benefits

Pension plan

Health spending account

Career growth opportunities

Job summary

Affinity Credit Union in Saskatoon is seeking a part-time Member Advisor for our Contact Centre to deliver outstanding member experiences across multiple channels. You will use phone, web chat, and live video to provide tailored financial guidance and complete transactions with high service standards.

You will help members resolve banking issues while recommending digital banking tools. The role includes training, mentorship, and a comprehensive benefits package, with opportunities to grow

Qualifications

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience.
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services.
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets).
• Intermediate knowledge of Affinity Credit Union's products and services.

Responsibilities

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members' best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

Skills

Phone support

Digital channels

Financial advice

Customer service

Problem solving

Education

Post-secondary diploma or degree in related field

Tools

Online services

Mobile apps

Smartphones

Job description

Job Description

Posted Friday, August 14, 2026 at 8:00 AM

af-fin-i-ty (noun):

• a natural compatibility
• the name on our doors

We want our employees to feel greatcoming to work so that's why we give our talent the tools to excel. After all,a remarkable employee experience leads to extraordinary experiences for ourmembers. If you have an affinity for working in a vibrant environment whereyour achievements are celebrated, then a career with us sounds like the perfect fit!

As a Member Advisor in our Contact Centre, you'll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

What you'll do:

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members' best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

What you'll get:

• We offer a fantastic starting wage of $28.48 per hour
• This role offers a guaranteed minimum of three days per week, with the option to pick up additional shifts if and when it works for you
  • Part-time shifts often include evenings and weekends
• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union

What you'll need:

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union's products and services

Affinity is passionate about enabling others to succeed, which is why we're committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there's never a dull moment.

So, what do you think? Does it sound like you're a fit for this role?