Member Experience Specialist - Part-Time Banking

Assiniboine Credit Union Limited; Winnipeg; Hybrid; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Bonuses

Matched pension

Health & dental benefits

Training programs

Job summary

Assiniboine Credit Union Limited is seeking a part-time Member Services Representative at the Dakota Branch in Winnipeg. You will assist members with day-to-day transactions, digital banking, and inquiries, located on-site at 875 Dakota St, Unit 1.

You will deliver courteous service, meet service standards, and connect members with the appropriate specialists to meet financial needs. Previous cash handling and customer service experience are assets.

Qualifications

• Minimum grade twelve diploma with 2–3 years related experience or equivalent combination of education and experience.
• Previous customer service experience is an asset.
• Strong communication skills with a focus on building relationships.
• Cash handling and balancing cash flows experience.
• Identify member needs and recommend appropriate products or services.

Responsibilities

• Provide courteous, professional service and meet/exceed service delivery standards.
• Engage members in conversations to understand goals and connect them with Advisors.
• Promote digital-first banking solutions and educate members on technology.
• Handle transactions: deposits, withdrawals, bill payments, cheque cashing.
• Assist with vault, ATM, and cash recycler operations when required.
• Support lobby management and greet members on arrival; contribute to team success.

Skills

Communication

Cash handling

Customer service

Needs assessment

Detail orientation

Problem solving

Computer skills

CU products knowledge

Education

Grade 12 diploma

Job description

Assiniboine Credit Union Limited is seeking a part-time Member Services Representative at the Dakota Branch in Winnipeg. You will assist members with day-to-day transactions, digital banking, and inquiries, located on-site at 875 Dakota St, Unit 1.

You will deliver courteous service, meet service standards, and connect members with the appropriate specialists to meet financial needs. Previous cash handling and customer service experience are assets.