Member Advisor, Contact Centre Representative

Affinity Credit Union; Saskatoon; On-site; CAD 58,000 - 62,000; Full time

Benefits offered by this job

Health and dental benefits

Pension plan

Career advancement opportunities

Job summary

Affinity Credit Union seeks a friendly Member Advisor for our Contact Centre to deliver outstanding service and practical financial guidance to members using digital and traditional channels.

You will handle transactions, resolve issues, and promote Affinity's digital tools while training and growing in a cooperative, fast-paced environment.

Qualifications

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience.
• Experience delivering member-centric financial advice across multiple channels (phone, web chat, mobile).
• Familiarity with Affinity Credit Union products and digital tools.

Responsibilities

• Provide member support through phone, web chat, live video and other digital means.
• Offer practical financial advice that protects members’ interests.
• Process transactions while delivering outstanding member service.
• Resolve banking issues and suggest digital banking solutions.
• Promote Affinity’s digital tools to enhance member experiences.

Skills

Member-focused service

Digital channels experience

Financial advisory

Education

Post-secondary diploma or degree

Job description

Job Description

af-fin-i-ty (noun):

• a natural compatibility
• the name on our doors

We want our employees to feel greatcoming to work so that’s why we give our talent the tools to excel. After all,a remarkable employee experience leads to extraordinary experiences for ourmembers. If you have an affinity for working in a vibrant environment whereyour achievements are celebrated, then a career with us sounds like the perfect fit!

As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.

What you’ll do:

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

What you’ll get:

• We offer a fantastic starting wage of $28.48 per hour
• The training and mentorship you need to be great
• A comprehensive total rewards package including health and dental benefits, a pension plan and health spending account
• Countless opportunities to advance your career within the credit union

What you’ll need:

• Post-secondary diploma or degree in a related field or an equivalent combination of education and experience
• Ability to provide member-centric financial advice and resolutions for a broad range of financial products and services
• Experience with using a broad range of digital channels and devices (such as online services, mobile applications, smartphones, tablets)
• Intermediate knowledge of Affinity Credit Union’s products and services

Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.