Key Holder

Geox S.p.a.; Markham; On-site; Part time

Job summary

A global footwear brand is seeking a Part Time Key Holder in Markham, Canada. This role involves store opening and closing, team supervision, and customer service leadership. Candidates should have a minimum of 2 years' retail experience, ideally in fashion or footwear. Strong communication, leadership, and organizational skills are essential for fostering a motivating atmosphere. The company offers merchandise discounts and opportunities for career advancement.

Benefits

Merchandise discount program

Career advancement

Group benefit plan

Qualifications

• Minimum 2 years’ experience in the retail industry, preferably in fashion apparel or footwear.

Responsibilities

• Open and close the store according to company procedures.
• Foster a positive and motivating work environment.
• Demonstrate exceptional customer service.
• Assist in achieving sales targets by promoting products.
• Maintain store cleanliness and organization.

Skills

Communication skills

Leadership skills

Customer Focus

Strong computer and system skills

Organizational skills

Education

High School or College Degree

Tools

Microsoft Excel

POS system

Job description

Overview

Come and join one of the world’s top footwear companies. GEOX is an Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology. At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving. We identify, through constant research, the most advanced technologies and the latest trends, so that we can incorporate them in our unique products. GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team.

Why Work With Us

• Merchandise discount program
• Career advancement
• Group benefit plan

Job title

Part Time Key Holder

Reports to: Store Manager

Key Responsibilities

• Store Opening & Closing: Open and close the store according to company procedures. Ensure all security systems are activated and operational.

• Team Development & Supervision:
  • On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.
  • Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
  • Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.
  • Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.

• Customer Service Leadership:
  • Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit.
  • Resolve Issues: Handle complex customer service situations efficiently and escalate issues when needed.
  • Foster Loyalty: Leverage all customer services to build loyalty by capturing customer emails to build Benefeet database and offering GEOX@Home where necessary.

Sales & Store Operations

• Assist in achieving sales targets by actively promoting products and up-selling.
• Ensure merchandise is well-stocked, organized, and displayed according to company standards.
• Assist with inventory counts and restocking shelves.
• Ensure accurate record-keeping of inventory movements.
• Maintain store cleanliness and organization.
• Report any maintenance or security issues to higher management.
• Handle cash register operations, including processing transactions, returns, and exchanges.
• Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
• Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational areas.

Communication

• Read current and relevant information on staff communication boards.
• Effective email management to share relevant corporate and store information with the store team.
• Participate in management and store meetings to align on sales and operational objectives and achieve budgets.

Position Requirements

• Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear).

Education

• High School or College Degree or commensurate retail experience.

Required Skills

• Communication skills – Clear and effective communication skills with team members and customers.
• Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.
• Customer Focus – Strong commitment to providing excellent customer service.
• Strong computer and system skills – Proficiency in Microsoft Excel and POS system.
• Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.

How to Apply

Please apply online.

EEO Statement: We thank all candidates for their interest in GEOX Shoes; however, only those chosen for interviews will be contacted.