Part-Time Guest Service Pro — Warm & Professional

Silver Hotel Group; Toronto; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Annual Scholarship Opportunities

Wellness Credit

Donation Matching

Volunteer Rewards

Referral Program

Leadership Development

Team Building

Hotel Discounts

Culture Recognition

Job summary

Radisson Blu Toronto Downtown is actively recruiting a Guest Service Agent – Part-Time to deliver a warm, professional experience for guests and support front desk operations. Reporting to the Guest Services Manager, you will handle check-ins/outs, reservations, and guest inquiries with a focus on exceptional service.

The role requires at least 1 year in guest service or housekeeping, a high school diploma, and a flexible schedule up to 32 hours per week.

Qualifications

• High school diploma or GED is required.
• At least 1 year of guest service and/or housekeeping experience.
• Ability to communicate effectively with guests and colleagues.
• Flexible schedule up to 32 hours per week.
• Ability to work with minimal supervision.

Responsibilities

• Provide a consistently warm, friendly, and professional experience for all guests and team members.
• Handle guest check-ins and check-outs efficiently, following hotel policies.
• Create, modify, and cancel reservations accurately as required.
• Greet and manage all incoming and outgoing phone calls in a timely and professional manner.
• Resolve guest concerns and complaints promptly, ensuring guest satisfaction.
• Communicate and coordinate effectively with all hotel departments to support smooth operations.
• Maintain front desk operations, including telephones, daily sell rates, and logbooks.
• Balance and prepare shift paperwork in accordance with hotel standards.
• Assist guests with inquiries related to hotel services, local attractions, directions, and in-house events.

Skills

Guest Service

Communication

Problem Solving

Teamwork

Flexibility

Education

High School Diploma or GED

Job description

Radisson Blu Toronto Downtown is actively recruiting a Guest Service Agent – Part-Time to deliver a warm, professional experience for guests and support front desk operations. Reporting to the Guest Services Manager, you will handle check-ins/outs, reservations, and guest inquiries with a focus on exceptional service.

The role requires at least 1 year in guest service or housekeeping, a high school diploma, and a flexible schedule up to 32 hours per week.